Strange PayPal IPN issue - no IPN URL in Paypal Account

[iamalive]

Hi

I have a client who is using Virtuemart 3.0.16 with Joomla 3.5.1
He is getting a lot of Paypal error messages and nasty letters from Paypal :

Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

http://clientdomain.ch/index.php?option=com_virtuemart&view=vmplg&task=notify&tmpl=component&lang=de-DE
https://clientdomain.ch/index.php?option=com_virtuemart&view=vmplg&task=notify&tmpl=component&lang=de-DE

If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

I have asked him to check his paypal account and look at the listed IPN URL there : all that he has is the main domain address, i.e. https//clientdomain.ch - nothing after that.

I suspect that this is the root cause of his problems. Can you tell me what the URL in the account should be?

Thanks for any help.
Regards
David

[GJC Web Design]

no urlds need to be on his Paypal admin
the IPN urls are sent by VM to Paypal and the 2 listed are correct

the problem will be when that url is called.. try them.. it will be a blank page but check Firebug etc for any server errors

they should return a 200 OK .. not 500 error etc

if they do return an error u need to find and fix.. often to do with pdf invoice creation etc

[iamalive]

Hi
Thanks for your reply.

I'm really stuck. When I check in Firebug, it shows nothing at all. In Chrome it shows me a 500 Error.
I suspect you are right that it has to do with PDF creation, but I have no idea what else to look at.
I read somewhere that the image can cause problems, so I changed that.
I reinstalled the virtuemart PDF component.

And still it doesn't work. I've also checked and can't find anywhere where the URL might be http:// instead of https://

I would be realy grateful if you could help. I'd be happy to provide access.

Regards
David

[GJC Web Design]

what happens when you make a test order and then manually confirm it in the admin?

Does it all work OK?  Invoice created (if set) etc?

[Ghost]

If you have access to access logs, check which exact URL Paypal calls. Should have a response/order details included.

[iamalive]

Hi
Sorry was out all day.
@GJC Web Design
One payment option is offline payment for defined users.
I just made a purchase using that payment method and received a confirmation correctly.

using paypal - and confirming it in the backend, everything works correctly, in that I also received a confirmation.

@Ghost

here is a typical log entry. I don't see any URL (I've changed names to protect the innocent  ):

2016-04-05 19:20:43 ERROR IPN notification with invalid amount or currency or email: Array
(
    [paypal_data] => Array
        (
            [mc_gross] => 47.70
            [invoice] => XIIE049
            [protection_eligibility] => Eligible
            [address_status] => unconfirmed
            [item_number1] => IS00009
            [payer_id] => K4MGEAFEZBVVE4
            [tax] => 0.00
            [address_street] => Via Bruno 12
            [payment_date] => 12:20:24 Apr 05, 2016 PDT
            [payment_status] => Completed
            [charset] => windows-1252
            [address_zip] => 7186
            [mc_shipping] => 0.00
            [mc_handling] => 12.20
            [first_name] => John
            [mc_fee] => 2.17
            [address_country_code] => CH
            [address_name] => John Bloggs
            [notify_version] => 3.8
            [custom] => a51h8ggrhhm3fcjaep8pg19m60
            [payer_status] => unverified
            [business] => info@clientdomain.ch
            [address_country] => Switzerland
            [num_cart_items] => 1
            [mc_handling1] => 0.00
            [address_city] => Zurich
            [verify_sign] => AmONOUDh0axUXIZQNt9kikLBl3TPAo3S1Gm0VZsQeqEd2NWaDYzjpXkY
            [payer_email] => Joebloggs777@hotmail.com
            [mc_shipping1] => 0.00
            [tax1] => 0.00
            [txn_id] => 3B526734WY556763A
            [payment_type] => instant
            [last_name] => Bloggs
            [address_state] =>
            [item_name1] => Popcorntten 32 oz 25 Stk
            [receiver_email] => info@clientdomain.ch
            [payment_fee] =>
            [quantity1] => 10
            [receiver_id] => B6HVA88KEH78S4
            [txn_type] => cart
            [mc_gross_1] => 35.50
            [mc_currency] => CHF
            [residence_country] => CH
            [transaction_subject] =>
            [payment_gross] =>
            [ipn_track_id] => a340e93a337d6
        )
    [payment_order_total] => 47.80000
    [currency_code_3] => CHF
    [testing Total-mc-gross] => 0.0999999999999943
    [testing Compare] => 0.0477
    [testing Result] => 0
)

In case it helps, I've added a screenshot of the settings.

[GJC Web Design]

but if, from the frontend this url  -> https://clientdomain.ch/index.php?option=com_virtuemart&view=vmplg&task=notify&tmpl=component&lang=de-DE  gives a 500 error then it just won't work

Paypal is waiting on a 200 response.. if it doesn't get it it will continue to send and will complain

you need to find/fix the error

but your logging is also showing an error

ERROR IPN notification with invalid amount or currency or email

the amounts don't add up at all

and the logging would continue much longer with a successful transaction

[iamalive]

Thanks for the feedback.

I agree with everything you say, but I don't know how to find the error. I've exhausted my knowledge.
If it's something you could fix within a short period of time, I'd be happy to reimburse you for your help.

Regards
David

[GJC Web Design]

You can PM me

[Ghost]

Try this: http://clientdomain.ch/index.php?option=com_virtuemart&view=pluginresponse&task=pluginnotification&tmpl=component

[sohopros]

Hi,

I am also getting following e-mail :
"Hello,
An error with your payment method paypal on your store Folch. The details are logged in the file paypal.1.log.php
. The VirtueMart Team
"
And when I check file paypal.1.log.php I see same error:
ERROR IPN notification with invalid amount or currency or email: Array

You can PM me

Can you tell how did you fix this error?

Website: www.folch.com
Joomla 3.6.2.
Virtuemart 3.0.18


Please advise,
Sandra

[GJC Web Design]

on every purchase or just this once?

set the paypal in VM the Payment type to Normal

[sohopros]

on every purchase or just this once?

set the paypal in VM the Payment type to Normal

1. It started when we migrate from Jooma 2.5 & Virtuemart 2.x to  joomla 3.6. & Virtuemart 3.x
2. I already set the Payment type to Normal

Please advise,
Sandra

[GJC Web Design]

then u need to start logging your paypal and try and see where the mismatch in values is occuring

search on here about price rounding (think its round display only)