Bad order status after order confirmation, no confirmation e-mails

[beny.rfg]

Hi,

I have a problem with setting the status of the order after order confirmation. In the store using two customer groups, the default group is all ok, but for a group of "wholesale" after confirmation of the order by the customer does not switch the order status to 'Confirmed by Shopper "and therefore will not be sent a confirmation e-mail.

If the customer is from "default" customer group, order status will change to "Confirmed by Shopper" e-mails are sent and everything is ok. If a customer buys in the "wholesale" group, order status is "Pending".

For each customer group is set another name for the shipping method and payment, but the modules are the same (weight_countries and VM Payment - Standard).

Joomla 3.4.8, VM 3.0.9

I do not know what to do, please help.
Thanks, Peter

[jenkinhill]

In each payment method configuration is "Order Status for Pending transactions" set to "Confirmed by Shopper" ?

Your VM version should be updated. VM3.0.9 is odd numbered, therefore a test/development version, not a stable release.   http://virtuemart.net/news/latest-news/473-security-release-virtuemart-3-0-12

[beny.rfg]

Yes, there is set "Confirmed by Shopper". Ok, I'll try to update, it may help.

Thank You!

[beny.rfg]

So.... unfortunately the update did not help, I'm desperate...

[GJC Web Design]

the payment method plugin is responsible for updating the status so start there...

[beny.rfg]

It's not clear to me - I have only three ways of payment, payment method plugin "VM Payment - Standard" is the same for all, settings of each payment methods are the same, differing only in name - why is it a problem for only one customer group? It's a mystery to me...

[beny.rfg]

Helped set the order status "Confirmed" in "Order Status for Pending transactions" for one of the payment methods. I don't know why it did not work with the status "Confirmed by Shopper". It's circumvention the problem, but it helped.