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Issue Refund in PayPal

Started by pillarprojects, January 26, 2012, 13:46:48 PM

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pillarprojects

I am using 1.7.3 and VM 2.0

I was wondering what the behaviour should be if I issue a refund in PayPal.  I would like it to change the order status to cancelled and issue a order cancellation email.

If this is not supposed to happen could you point me in the direction to make this occur?

Steve

stinga

Stinga.
614869 products in 747 categories with 15749 products in 1 category.
                                             Document Complete   Fully Loaded
                Load Time First Byte Start Render   Time      Requests      Time      Requests
First View     2.470s     0.635s     1.276s          2.470s       31            2.470s      31
Repeat View  1.064s     0.561s     1.100s          1.064s       4             1.221s       4

pillarprojects

Thanks Stigna ... does it change the order status in VM and send the order cancelation letter from VM?  Do you know if you needed to do any special setup for this?

stinga

Yes it changes the order status to cancelled (in our shop) and because it is a status change the customer gets an email.
Stinga.
614869 products in 747 categories with 15749 products in 1 category.
                                             Document Complete   Fully Loaded
                Load Time First Byte Start Render   Time      Requests      Time      Requests
First View     2.470s     0.635s     1.276s          2.470s       31            2.470s      31
Repeat View  1.064s     0.561s     1.100s          1.064s       4             1.221s       4

pillarprojects

Hi Stinga ...  Did you need to make any special changes in VM or Paypal to make this happen?

Still not working for me ...

Thank you for your time!

Steve

stinga

Nope, just seems to work for us.
What is not happening for you?
Stinga.
614869 products in 747 categories with 15749 products in 1 category.
                                             Document Complete   Fully Loaded
                Load Time First Byte Start Render   Time      Requests      Time      Requests
First View     2.470s     0.635s     1.276s          2.470s       31            2.470s      31
Repeat View  1.064s     0.561s     1.100s          1.064s       4             1.221s       4