change reset password process

[amlil71]

Hello,
i want to change the process of reset paswword of virtuemart.
Do you have a solution to send a link to resest paswword without token ? Or to send a new tempory password ?
If you have a solution to simplify the process it will be very helpfull.
We lost much customers who can't connect to thier account.
Thank you.
Regards.

[GJC Web Design]

just reset their password in Joomla with a simple password like "secret" and check "Require Password Reset"

email the user this info .. they can login once and they are redirected auto to the account management where they have to choose a new password

[amlil71]

Hello John,

thank you for your answer.

it's a good manual solution but i want to automate it when a user is not able de recover his password.

Regards.

[jenkinhill]

The user can simply use the standard Joomla frontend lost password facility with no admin involvement.

https://docs.joomla.org/Resetting_a_user_password

[amlil71]

Thank you,

i have to issues with the classic joomla frontend lost password :

1) The password renewal link is not clickable on some email clients ( yahoo for example)
2) Customers find the procedure complicated with the entry of the token and the identifier.

In the best of cases, it should be possible to arrive on a page where the customer only has to enter his new password. This is the case with competing CMS...

[loppan]

Joomla's frontend password reset function is a nightmare, I'm using this free extension and it works like a charm :
https://abetterpasswordreset.com/

[amlil71]

Joomla's frontend password reset function is a nightmare, I'm using this free extension and it works like a charm :
https://abetterpasswordreset.com/

Hello Loppan, it's exactly what i search. I try to create an account in this website but it's not possible and there isn't contact form to write to the author. Can you put it in a drive link please ? I'am very interested. Thank you very much. Regards.

[loppan]

Try this :

https://drive.google.com/file/d/1TKd9dTv-83Op_W9tcDlU0a2-t-sD9Wyj/view?usp=drivesdk

[amlil71]

Hello Loppan,

thank you very much, it's wonderful ! I hope joomla team will change their process and integrate this plugin to joomla core.

Thank you mate.

regards.

[loppan]

Yeah, Joomla is sadly lightyears behind in this specific area, and customers are running away if resetting your password becomes too challenging.

Before I found that extension I had to do many manual resets, which I didn't mind, customer contact is always good, but it's definitely a time saver for all parts when this procedure "just works" .


I still haven't tried J4, but I'd hope it's been improved there .

[jenkinhill]

The J4 forgot password system works the same, with an emailed link that includes the function to post the token into the form or to simply copy & paste. I suspect a less secure is not acceptable to the Joomla devs.

A warning, this betterpasswordreset plugin will cause J4 to crash.