Author Topic: Frequent error of orders without data (but paid correctly)  (Read 476 times)

frugoli7

  • Beginner
  • *
  • Posts: 2
  • A beginner
Frequent error of orders without data (but paid correctly)
« on: April 26, 2021, 11:27:40 am »
Hello, we have had this strange mistake for some time.
Many times, if a customer places multiple consecutive orders (pays one order then pays another), these orders are generated without the product data and prices. I am attaching a screen (as you can see above there are many invoices but they do not open).
Usually the error appears with Paypal.
Virtuemart and Joomla are up to date.
I don't know what this could be about and we haven't been able to replicate it, do you have any idea how I can better analyze this error?

Jörgen

  • Global Moderator
  • Sr. Member
  • *
  • Posts: 3530
    • Kreativ Fotografi
  • VirtueMart Version: 3.4.x
Re: Frequent error of orders without data (but paid correctly)
« Reply #1 on: April 26, 2021, 12:22:43 pm »
Why is Order DELETED ?

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

frugoli7

  • Beginner
  • *
  • Posts: 2
  • A beginner
Re: Frequent error of orders without data (but paid correctly)
« Reply #2 on: April 27, 2021, 10:07:06 am »
hello Jorgen, the order is not DELETED, I add another screenshot showing the status in the order list. The states you see at the top right are all added automatically, I don't know why this happens.