Frequent error of orders without data (but paid correctly)

Started by frugoli7, April 26, 2021, 11:27:40 AM

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frugoli7

Hello, we have had this strange mistake for some time.
Many times, if a customer places multiple consecutive orders (pays one order then pays another), these orders are generated without the product data and prices. I am attaching a screen (as you can see above there are many invoices but they do not open).
Usually the error appears with Paypal.
Virtuemart and Joomla are up to date.
I don't know what this could be about and we haven't been able to replicate it, do you have any idea how I can better analyze this error?

Jörgen

Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

frugoli7

hello Jorgen, the order is not DELETED, I add another screenshot showing the status in the order list. The states you see at the top right are all added automatically, I don't know why this happens.