Author Topic: System keeps sending email notifications  (Read 1409 times)

wicko

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System keeps sending email notifications
« on: April 06, 2021, 11:57:01 am »
Our site keeps sending email notifications for orders. This started a few dayts ago.
Site running:
Joomla 3.9.25
Virtuemart 3.8.8

Latest update was.
FOF 4

orders appear to be set to confirmed.

Why has this suddenly started to send confirmation emails all the time? How can I fix it to only send once?

David
Designing and maintaining Joomla websites since 2007

pinochico

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Re: System keeps sending email notifications
« Reply #1 on: April 06, 2021, 12:11:04 pm »
Who know? :)

After basic instalation we send only one.
www.minijoomla.org  - new portal for Joomla!, Virtuemart and other extensions
XML Easy Feeder - feeds from products, orders and database table
Virtuemart Email Manager - customs email templates

jenkinhill

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Re: System keeps sending email notifications
« Reply #2 on: April 06, 2021, 12:17:41 pm »
What payment plugin?
Kelvyn

Jenkin Hill Internet,
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Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VirtueMart 3.8.9.10473 on Joomla 3.9.24 PHP 7.4.14

wicko

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Re: System keeps sending email notifications
« Reply #3 on: April 06, 2021, 12:25:17 pm »
We are just using the PayPal standard plugin.
V3.8.8
We do also use CMSmart One Page Checkout which is also up to date.

PHP 7.3

Not sure where else to look.

David
Designing and maintaining Joomla websites since 2007

Jörgen

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Re: System keeps sending email notifications
« Reply #4 on: April 06, 2021, 12:50:52 pm »
Paypay is using new IP addresses, have You updated Your IPN check to use these new addresses. PayPal has sent several emails informing about this. Look here:
https://www.paypal-status.com/history/eventdetails/31029

Jörgen @ Kreativ Fotografi
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wicko

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Re: System keeps sending email notifications
« Reply #5 on: April 06, 2021, 13:10:08 pm »
Hi Jörgen
PayPal Standard doesn't use API details. These are only used for PayPay Pro and Express Checkout which we are not using.
Your PayPal link didn't open

David
Designing and maintaining Joomla websites since 2007

Jörgen

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Re: System keeps sending email notifications
« Reply #6 on: April 06, 2021, 13:27:22 pm »
Quote
Your PayPal link didn't open

The link works for me. Just tested.
Quote
PayPal Standard doesn't use API details

I never talked about API details. Check out the link.

Jörgen @ Kreativ Fotografi
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wicko

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Re: System keeps sending email notifications
« Reply #7 on: April 06, 2021, 13:44:41 pm »
Hi Jörgen
Thanks
Link did finally open. Was just taking a long time.
Still not sure what changes I need to make here. I do use Akeeba Admin Tools on the site but it is not blocking any IPs as this is mainly due to just admin access. There are restrictions for access certain directories from the front end but but these are just inbound and not restricting any IPs.
Dates mentioned on the page look about right for the time things started to appear. Perhaps this is part of the big PayPal changes as they are loosing eBay.

regards

David
Designing and maintaining Joomla websites since 2007

Jörgen

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Re: System keeps sending email notifications
« Reply #8 on: April 06, 2021, 13:52:58 pm »
Paypal sends confirmation emails via IPN and these emails emanate from these IP addresses. If the IP address is not accepted by Your Paypal payment method, they will resend these emails.
There is a setting for turning off the IP check, not anything I would do I like the extra bit of security. There is in the VM 3.8 a setting to add new IP's for this check. Otherwise update, the new IP's have AFAIK been added to the PayPal payment option in the latest test release.

Jörgen
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wicko

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Re: System keeps sending email notifications
« Reply #9 on: April 06, 2021, 14:04:25 pm »
Thanks Jörgen

ok got it.
See the field extra IPs for IPN check
I have added all the new IPs, separated by a comma. Hopefully that might help.
Thanks for pointing that out.

regards

David
Designing and maintaining Joomla websites since 2007

Jörgen

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Re: System keeps sending email notifications
« Reply #10 on: April 06, 2021, 14:06:16 pm »
Will keep my fingers crossed.

Jörgen @ Kreativ Fotografi
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wicko

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Re: System keeps sending email notifications
« Reply #11 on: April 09, 2021, 09:20:49 am »
No joy with these changes as still getting multiple notification emails and anoying customers. Odd that this suddenly started. Might have to look into alternative payment provider.

David
Designing and maintaining Joomla websites since 2007

Jörgen

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Re: System keeps sending email notifications
« Reply #12 on: April 09, 2021, 09:27:55 am »
I am not defending PayPal in any way, but my experience för over 10 years is that standard PayPal for VM works like a charm.

Do You have any changes in Your server setup, blocking of IP's, CDN or something else that has been updated lately ?

Jörgen

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wicko

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Re: System keeps sending email notifications
« Reply #13 on: April 09, 2021, 09:39:53 am »
I agree that Standard PayPal has worked a charm for many years. No changes made to the server. However I di use Akeeba Admin Tools t create a secure htaccess so if the incoming directory has changed then this would be blocked.
Otherwise not new changes to the server and only regular updates to Joomla core and other plugins as usual.
David
Designing and maintaining Joomla websites since 2007

Jörgen

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Re: System keeps sending email notifications
« Reply #14 on: April 09, 2021, 10:02:38 am »
OK, then the admin tools would be a good starting point :)

Jörgen
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