vmError: Was not able to save the VirtueMart user data

[EvanGR]

Hello,

When a customer goes to their profile page, attempting to update their information fails with the following error:
vmError: Was not able to save the VirtueMart user data
(rough translation)

How can I troubleshoot this? Any tips? Thanks.


[J3.9.6 | VM 3.2.15]

[Jörgen]

I would guess to old Vm version, problem with php version or joomla version.

Jörgen @ Kreativ Fotografi

[jenkinhill]

You can try turning on VMdebug for errors, but as Jörgen says, this could be a version problem. Some people have had issues when using VM pre-3.4 with J3.9 series.

[StefanSTS]

PHP version changed to 7.x via hoster when that happened?