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mailfunction in "Ask your question about this product" fails

Started by fmlk4u, November 21, 2015, 15:58:19 PM

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fmlk4u

In the website www.keyboard-centrum.nl there is the possibility for visitors to ask a specific question about an article. E.g. on page http://www.keyboard-centrum.nl/nl/assortiment/digitale-piano-s-vleugels/home-piano/nu1-detail you see the button "Stel een vraag over dit product". Clicking it opens a dialog. All looks OK until the message is writen: the counted characters remain 0 and when I press "Verzenden" I get the result as attached.
Is this problem related to the mail-server or else.? Do you have some suggestions or the solution??

jenkinhill

Versions?   Which mailer it set to use in Joomla Config?
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

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GJC Web Design

test on the standard template Protostar -- this is Artiseer    :'( :'( :'( :'( :'( :'(

your loading jquery at least twice if not 3 times
GJC Web Design
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fmlk4u

Hello,

The problem of sending the message is solved by setting up a proper SMTP account (Thanks to SiteGrounds' help).
But when I type a message the number of characters is not counted and stays 0.

By the way my Joomla version is 3.4.5 and Virtuemart 3.0.12

Regards, Fred

GJC Web Design

unless u fixed it--> 

Quoteyour loading jquery at least twice if not 3 times
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation