VM3.0.10-Order confirm email - payment & shipping name missing for nonregistered

[stawebnice]

Hi,

I've got VM 3.0.10 at Joomla 3.4.1.
There is a difference between order confirmation emails depending on status of customer>
in email for non-registered user payment and shipping  name and description is missing>
http://imtp.me/9n2k02lj3

for registered user it is ok. Please advise where to fix it.

[jjk]

No idea yet what might cause this. Do the payment and shipping names show up in the backend orders view of the order where it is missing in the confirmation email?

[franzpeter]

Was the shop upgraded from Virtuemart 2 version to Virtuemart 3?
It is important that the com_tcpdf_1.0.0.zip is installed too in that case. It is not automatically installed, must be installed by Joomla installer as additional component. I have seen in my shop, which was upgraded from VM 2 that it was impossible to get a proper order confirmation if that component was missing!

[stawebnice]

2JJK: yes, they do show in back end
franzpeter: Hi, yes, it was a migration, I installed the tcpdf and there was no error, but when I go to components - tcpdf, I get this error:
http://imtp.me/9n6e02lj3

and I have noticed another problem:

the difference between registered and nonregistered users in states of orders that are set after certain payment
registered - status set on payment is correctly set
non-registered - default status is set

[Milbo]

It is important that the com_tcpdf_1.0.0.zip is installed too in that case.

This is right, but has nothing todo with "registered" => works, "guest" => works not

[stawebnice]

But when I installed tcpdf, I got successfull installation message. Isn't this the same as AIO,that the menu entry is not supposed to work?

anyway, I think there are three issues that might be connected with it>

1] payment/shipping not shown to guest
2] order summary on thank you page only shown to registered, guest only sees "Thank you for your order"
3] order state after submitting order - guest - wrong , registered - status set at the payment settings

Question is,what is causing this, if  not tcpdf, and how to fix it...

[Milbo]

assumingly the configuration of your payment/shipment

[stawebnice]

the configuration is the same for registered / guests, isn't it?

there is nothing special, payment is VM  standard>
http://imtp.me/9n7p02lj3.p
http://imtp.me/9n7s02lj3.p

shipping> VM shipment /by weight.../
http://imtp.me/9n7v02lj3.p
http://imtp.me/9n7y02lj3.p

However, I once experienced issue with invoices when there was no payment image selected. I will try assigning images to all payment methods now, if it helps anything...

[stawebnice]

is there a way to set different settings for order states, payment and shipping for each shopper group? because I did not do such thing and I don't understand why should registered users have different emails,  order states than guests

I only have set the order status for each payment and that is only applied for registered users, which is a bug, I suppose.

[stawebnice]

another observation for non-registered:
http://imtp.me/9ngl02lj3.p

there are two order states - prijata - confirmed. Confirmed is somehow recorded without notification and another status - awaiting payment is automatically set for orders of guests. email is only sent for očekávaná platba /awaiting payment/
Then when I want to notify user that the order was confirmed, I see 500 error above, but email is sent.

[Milbo]

You should always first check with our default template. For me it looks like layout override problem