cart check out problems

[brynk]

I need a Virtuemart Expert to help me find out why the following behavior is occurring:

Joomla 2.5.27, VirtueMart 2.6.12.2 , Joomla template is not a virtuemart specific template, onepagecheckout plugin added to configuration.

check out settings in virtuemart:

display modal = disabled
only registered checkout= disabled
one page checkout = enabled

authorize.net only payment method
USPostal service only shipment method

The checkout will be approved IF:

shipping and Billing address are the same and the credit card information entered is correct

The checkout will not work IF:

Shipping / Billing address are different and the credit card information entered is correct

Error reports that the credit card and CVV information are correct

Then you get a screen prompting you to re-enter the credit card info. You re-enter the correct data and "click" on the "save" button

This error is different: the transaction actually get sent to the credit card company and you get declined. even though the credit card info is correct.

Also, I thought that maybe the "one page checkout" plugin could be the problem so I disabled this plugin and am getting the same problem. The behavior is the same whether you are using this plugin or not.

I really need someone to help me isolate the problem and fix this ASAP and am open to paying for support.

Bob Rynkiewicz

[GJC Web Design]

The first thing is to disable this opc ext while debugging / testing .. you don't say which one it is? There are lots

then select the std. beez template

switch on the debugging & logging in the auth. payment method

do some transactions

check in your /log folder for the results - u need to know why on the 2nd case it is rejected

[brynk]

Thank You I will test this evening

one page check out is by CMSmart

Bob Rynkiewicz

[brynk]

Hello,

I removed Joomla templates so I do not have Beez. It's an old habit that I've had since joomla 1.5 days in order to improve security.

Anyway. the declined transactions state:

2014-11-20 18:10:36 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number 3402. We could not find this order.
2014-11-20 18:10:36 MESSAGE _handleResponse PAYMENT DECLINED: There was an error while processing your transaction: This transaction has been declined (2)

When orders for declined I get "DEBUG plgVmConfirmedOrder: 2|1095|2|"
orders approved "DEBUG plgVmConfirmedOrder: 1|1|000|"

any insight?

Bob

[brynk]

follow-up:

When I have the plugin turned off (onepage check out) and just using virtuemart check out, I have to confirm the order after submitting it for approvale. Then the I get declined:

Order not completed, data is not valid

Then the system wants me to re-enter the credit card data and save.

Bob

[brynk]

here is authorize.net log

2014-11-21 12:59:59 DEBUG _sendRequest: x_login=52381&x_tran_key=1000&x_relay_response=FALSE&x_amount=25&x_invoice_num=891602548&x_method=CC&x_type=AUTH_CAPTURE&x_recurring_billing=0&x_card_num=****************&x_card_code=***&x_exp_date=04-2017&x_ship_to_first_name=atlantic&x_ship_to_last_name=library&x_ship_to_company=&x_ship_to_address=1+north+tenn+ave&x_ship_to_city=atlantic+city&x_ship_to_zip=08401&x_ship_to_state=New+Jersey&x_ship_to_country=United+States&x_email=brynk%40blahbalh.com&x_first_name=Robert&x_last_name=Rynkiewicz&x_company=&x_address=43+blah+balh+Ave&x_city=Pleasantville&x_zip=08232&x_state=New+Jersey&x_country=United+States&x_phone=&x_fax=&x_customer_ip=50.200.62.234&x_delim_data=TRUE&x_delim_char=%7C&version=3.1&delim_char=%2C&delim_data=TRUE&relay_response=FALSE&encap_char=%7C
2014-11-21 12:59:59 DEBUG plgVmConfirmedOrder: 2|1095|2|This transaction has been declined|S00000||1440921331.07A4|3407|null|25.00|CC|AUTH_CAPTURE||Robert|Rynkiewicz||43 East Greenfield Ave|Pleasantville|NJ|08232|US|||brynk@joomlaconnections.com|atlantic|library||1 north tenn ave|atlantic city|NJ|08401|US|0.00|0.00|0.00||||||||||||||||||||||||||||||||||||FALSE|3.1|TRUE|,|||FALSE
2014-11-21 12:59:59 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number 3407. We could not find this order.
2014-11-21 12:59:59 MESSAGE _handleResponse PAYMENT DECLINED: There was an error while processing your transaction: This transaction has been declined (2)<br />
2014-11-21 13:03:26 DEBUG _sendRequest: x_login=52381&x_tran_key=1000&x_relay_response=FALSE&x_amount=25&x_invoice_num=747f02548&x_method=CC&x_type=AUTH_CAPTURE&x_recurring_billing=0&x_card_num=****************&x_card_code=***&x_exp_date=04-2017&x_ship_to_first_name=atlantic&x_ship_to_last_name=library&x_ship_to_company=&x_ship_to_address=1+north+tenn+ave&x_ship_to_city=atlantic+city&x_ship_to_zip=08401&x_ship_to_state=New+Jersey&x_ship_to_country=United+States&x_email=brynk%40joomlaconnections.com&x_first_name=Robert&x_last_name=Rynkiewicz&x_company=&x_address=44+bla+blah Ave&x_city=Pleasantville&x_zip=08232&x_state=New+Jersey&x_country=United+States&x_phone=&x_fax=&x_customer_ip=50.200.62.234&x_delim_data=TRUE&x_delim_char=%7C&version=3.1&delim_char=%2C&delim_data=TRUE&relay_response=FALSE&encap_char=%7C
2014-11-21 13:03:26 DEBUG plgVmConfirmedOrder: 2|1095|2|This transaction has been declined|S00000||1440921537.58A1|3408|null|25.00|CC|AUTH_CAPTURE||Robert|Rynkiewicz||43 East Greenfield Ave|Pleasantville|NJ|08232|US|||brynk@joomlaconnections.com|atlantic|library||1 north tenn ave|atlantic city|NJ|08401|US|0.00|0.00|0.00||||||||||||||||||||||||||||||||||||FALSE|3.1|TRUE|,|||FALSE
2014-11-21 13:03:26 ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number 3408. We could not find this order.
2014-11-21 13:03:26 MESSAGE _handleResponse PAYMENT DECLINED: There was an error while processing your transaction: This transaction has been declined (2)<br />

[brynk]

The template I am using is a T3 template could that play into the problem?

TY

[GJC Web Design]

the template will have no effect

it fails on
ERROR getOrderIdByOrderNumber: Authorize.net has returned the following order number 3407. We could not find this order.

have alerted Alatak to this post - maybe she has some ideas -
other than that some in depth trouble shooting I guess is needed as to why

[brynk]

Another note:

In the ship to form

the first field is: "address nickname"
there is a value "ST" in it as default

and it is a required field

What is this?


*****************************

yes, never mind -- I unpublished with no effect. It looks better without it!

[GJC Web Design]

can't see it has an effect - it is just something to label/identify the shipping addresses if u have more than one

[Milbo]

I removed Joomla templates so I do not have Beez. It's an old habit that I've had since joomla 1.5 days in order to improve security.

The standard template of j1.5 opened a security leak? Even not enabled? wow.

[alatak]

Hello

I try to understand the log
The request sent to Authorize has this order_number x_invoice_num=891602548
but then you receive a response from authorize with order number 3407 ?
Does one of them exist ?

And then the same clients orders again
The request sent to Authorize has this order_number x_invoice_num= 747f02548
but then you receive a response from authorize with order number 3408 ?

You have that problem all the time? or just sometimes ?

[brynk]

Thank You,

I have paid for Virtuemart Support and am being assisted by Max. The issue / problem occurs when the customer purchases a dinner gift card and wishes the gift to be sent to another person. In other words, a separate shipping address.

Bob Rynkieiwcz

[Milbo]

There were some problems on the page.

But mainly it was the template, adding a background image to the body of the invoice and pngs in the invoice. The payment fired creation of the invoice which lead to it.