Author Topic: Pending orders dont send email  (Read 3492 times)

memonic

  • Beginner
  • *
  • Posts: 3
Pending orders dont send email
« on: November 05, 2014, 20:18:51 pm »
Hi people!

I have a problem, when the orders was PENDING, Virtuemart dont send me an e-mail.

I add pending in the configuration in "Default Order Status to send email to shopper"  and "Default Order Status to send email to vendor" but dont send any e-mail.



Anybody knows what is wrong?

thank you so much for your support

[attachment cleanup by admin]

ReJigged

  • Jr. Member
  • **
  • Posts: 82
Re: Pending orders dont send email
« Reply #1 on: March 06, 2015, 17:57:25 pm »
Hi,

I am having the same problem. Did you find a solution to this?

System is sending mail when order is 'Confirmed'. But I need to see 'Pending' orders from those customers who might be having a payment problem.

Thanks

RJ

Milbo

  • Virtuemart Projectleader
  • Administrator
  • Super Hero
  • *
  • Posts: 9997
  • VM3.2 Cached and Optimized
    • VM3 Extensions
  • VirtueMart Version: VirtueMart 3 on joomla 3
Re: Pending orders dont send email
« Reply #2 on: March 07, 2015, 09:33:23 am »
The problem before was, that the email was sent twice. So we removed sending emails for orderstatus Pending.
Orderstatus Pending means that the customer put something on the cashdesk, but did not pay or confirm the order.
I should fix your bug, please support the VirtueMart project and become a member
______________________________________
Extensions approved by the core team: http://extensions.virtuemart.net/

ReJigged

  • Jr. Member
  • **
  • Posts: 82
Re: Pending orders dont send email
« Reply #3 on: March 09, 2015, 16:49:00 pm »
Orderstatus Pending means that the customer put something on the cashdesk, but did not pay or confirm the order.
Hi,

I'm not sure that's right? Order status is set to 'Pending' once the order is confirmed. Customer can still bail out at the payment processor page (PayPal, WorldPay etc..) and this is where we need to contact customers who cannot complete this step at the payment processor. Order status remains at 'Pending' but customer has not paid due to various reasons.

So I need the system to send an email just before customer is redirected to payment processor.

Thanks
RJ

Milbo

  • Virtuemart Projectleader
  • Administrator
  • Super Hero
  • *
  • Posts: 9997
  • VM3.2 Cached and Optimized
    • VM3 Extensions
  • VirtueMart Version: VirtueMart 3 on joomla 3
Re: Pending orders dont send email
« Reply #4 on: March 09, 2015, 17:59:48 pm »
Maybe it is used elsewhere that way, but since vm2, it is meant for an order which is just created, but not executeable. Quite similar to a pending order in the stock market, which is not executed before certain conditions meet, same here. A pending order becomes a real order, if the shopper agreed and the vendor accepted. This is a basic juristic thing how trades are done.
I should fix your bug, please support the VirtueMart project and become a member
______________________________________
Extensions approved by the core team: http://extensions.virtuemart.net/

ReJigged

  • Jr. Member
  • **
  • Posts: 82
Re: Pending orders dont send email
« Reply #5 on: March 09, 2015, 21:19:41 pm »
Hi,

OK - I can see what you're saying. But vendor needs to be aware of pending orders at moment order is sent to payment processor.

I might be misunderstanding something but why this option in Configuration -> Checkout if this is not possible? See image. You can see 'Pending' is an status that should generate email to vendor.

Thanks

RJ


Milbo

  • Virtuemart Projectleader
  • Administrator
  • Super Hero
  • *
  • Posts: 9997
  • VM3.2 Cached and Optimized
    • VM3 Extensions
  • VirtueMart Version: VirtueMart 3 on joomla 3
Re: Pending orders dont send email
« Reply #6 on: March 10, 2015, 14:08:51 pm »
As Alatak wrote in the other thread. The payment method also decides if an email is sent. So please check your payment configuration
I should fix your bug, please support the VirtueMart project and become a member
______________________________________
Extensions approved by the core team: http://extensions.virtuemart.net/