Author Topic: Ask a question about this product - Email Sending not working (Error)  (Read 11416 times)

Pcwolf

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Hello,

If you go to a product then you see, Ask a question about this product.
They open the window, you can type the text etc...
When you will send the email then i getting this error:

SMTP serverfout: 5.7.1 : Sender address rejected: not owned by user info@.....

But the Standard joomla contact works, user registration email works, order confirmation works etc..
But the Ask a question about this product don't works.

Yes, i entered my email adres in shop settings...

VM version: 2.0.22a

Maxim Pishnyak

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #1 on: August 09, 2013, 14:06:38 pm »
SMTP serverfout: 5.7.1 : Sender address rejected: not owned by user info@.....
What is the problem? Why it's not owned?
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Pcwolf

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #2 on: August 09, 2013, 15:22:29 pm »
SMTP serverfout: 5.7.1 : Sender address rejected: not owned by user info@.....
What is the problem? Why it's not owned?

What you mean, its now owned ?

I filled my webshop details, contact details. What more ?

Maxim Pishnyak

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #3 on: August 09, 2013, 21:09:22 pm »
I formated my previous post to show what I'm talking about.
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Pcwolf

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #4 on: August 10, 2013, 12:47:30 pm »
Yes, i know. I filled all the details etc...

image: http://i44.tinypic.com/25q5892.png

Maxim Pishnyak

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #5 on: August 10, 2013, 19:25:30 pm »
I think "Sender address" is the option in Joomla configuration.
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Pcwolf

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #6 on: August 11, 2013, 09:47:16 am »
Everything is filled in my joomla configuration, in the email settings from joomla etc...

Can you give some more clarity. If you said only the sender andres in joomla configuration then i don't understand what exactly you mean.

Maxim Pishnyak

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #7 on: August 11, 2013, 11:16:03 am »
I think you use smtp protocol to deal with emails.
This smtp protocol is used in your Joomla configuration (email section).
Your shared hosting service said that "Sender address rejected: not owned by user info@....."
Are VM email, Joomla admin email and email used in Joomla configuration the same?
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Pcwolf

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #8 on: August 11, 2013, 11:45:59 am »
Yes, i use only 1 email for all.

Contact, orders mail are still working...

jenkinhill

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #9 on: August 11, 2013, 12:17:44 pm »
The ask a question mail program in VM2.0.22a uses the store admin (vendor)  or the Joomla superadmin as the from address, depending on the config setting for "Use the vendor email address". The address of the enquirer is set as the reply-to address.  So either there is an issue with the smtp anti-spam controls on your server, a corrupt file,  or the information being sent to the server is incorrect. Do you have template overrides for the askquestion files, maybe from an older VM version?

What happens if you use Joomla's PHP Mailer instead of SMTP?
Kelvyn

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VirtueMart  4.0.2 10661 on Joomla 3.10.9 PHP 7.4.29

Pcwolf

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #10 on: August 11, 2013, 12:36:56 pm »
If i use Php Mailer then i getting spam in me mail boxes with a red box and with SMTP not.
I use for everything the same email.

Yes i have another versions of vm.

Maxim Pishnyak

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #11 on: August 12, 2013, 15:18:10 pm »
You could use Easy Calc extension to deal with spam. It's more friendly to email system solution then smtp antispam solution from some web hosting companies.
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Pcwolf

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #12 on: August 13, 2013, 10:07:43 am »
The only EasyCalc that i can find is a Calculator module ?

http://extensions.joomla.org/extensions/financial/cost-calculators/22979

ps,
I added all my products on my webshop. Now i need to fix this before i can start with selling  :-\

Maxim Pishnyak

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #13 on: August 13, 2013, 11:12:31 am »
My bad. Easy Calc Check Plus. Try it.
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Pcwolf

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Re: Ask a question about this product - Email Sending not working (Error)
« Reply #14 on: August 14, 2013, 10:10:03 am »
Doesn't work. I tried it. Enabled it for virtuemart. Same error  :(