Hello everybody.
Since I decided to use Vm2 for the website of the company I work for in August 2012 (So one year ago),
Stockable variants plugin doesn't work fine. There is still issues that makes my company loosing money.
One easy problem to understand :
When you use stockable variants plugin, your customers can buy you more than you have in stock.
If stock is 5 for example, client can't put more than 5 in cart. That's okay.
But he can add 5, then add 5 again.. And finally buy from you 20 when you just have 5.
Last week, we put online a product that customers was waiting for more than 5 months. (a very wanted shoe model)
During 5 months, we promoted it all over the web. We did advertising on google... Was pretty huge.
So when it was available, we sold out all our stock in less than 20 minutes.
But we had as final stock : -18. So, it's easy to understand. Some people bought more than we had in stock.
Every shoes are sold 70€. 70 x 18 = 1260€
We had to refund for 1260€, and to pay for the refund bank fees.
This is not the first time the problem occur, this happend every week (but often it's just a -1 just because customer added 2 times a product we had only 1 in stock).
I love Virtuemart (i started to use it when i was 16 years old, now i'm 23...) but it becomes difficult to explain to my boss why a simple function
as "stock gestion for each size of cloth/shoe" doesn't work fine ! I mean... This is a basic function. Every online shop selling clothing must be abble to have stock gestion for every sizes.
Ok we have it, but this is still not working as expected after one year using Virtuemart. My boss don't understand. And i don't know what to say him.
Some may say "Ok dude, but Virtuemart is a non-commercial project, peoples work on it when they have time...". This is not the problem.
The problem is that we all want to defend Virtuemart. I'm pretty sure that most of us love and believe on it. Actually, i'm so respectfull for the work done here...
Some of people from the Virtuemart team are professional model to me (and they'll recognize themself ^^).
But how can we defend Virtuemart VS other free solutions, well highlighted.
I want to defend Virtuemart, but it gets very complicated.