Order sometimes shows all options

[modernmagic]

Sometimes, we get orders that show all options instead of just the one the customer selected.

Here is an example product:
https://retaildisplayusa.com/all-products/square-tubing-waterfall-detail

Attached you will see the order with all the options showing.  The 2nd attachment is of the backend purchase order.  The 3rd attachment is of the first product's custom fields.

VM 4.2.0 on J 4..3.4
Has anyone experienced this issue and how did you solve it?

[Milbo]

This can happen, if nothing got selected. We must prevent, that nothing get selected, and or fix that any options are shown.

[sirius]

Hi,
it's an old one, I have it on VM 3.8.6 too

[modernmagic]

We must prevent, that nothing get selected, and or fix that any options are shown.

It happened again.

How do I resolve this?

[modernmagic]

The customers did say that they chose options.

So it appears that even though they did select an option, the order still shows all options.

[Milbo]

Which customfield do you use ? the String type? maybe a screenshot of the used customfield prototype.

[modernmagic]

Which customfield do you use ? the String type? maybe a screenshot of the used customfield prototype.

For some reason, I am not getting email notifications for replies in this forum.  I hope you can still help me.

Yes, they are strings.  Here are some screenshots:

[fotonio]

Hi,
In the custom field configuration in the Default value insert the colors separated with ;
white;black;red

and Is a list? select As admin list

[modernmagic]

Hi,
In the custom field configuration in the Default value insert the colors separated with ;
white;black;red

and Is a list? select As admin list

If I change it to white;black;red how will I charge a custom price for certain colors?

[fotonio]

The prices enter when you add the custom fields in the products details page.

[modernmagic]

ok, I have revised the config per your suggestion.  Thank you!

We will monitor to see if this happens again.