Problem Receiving Emails at CheckOut in VirtueMart 3.0.8

[rbatista]

Hi,

I have VirtueMart 3.0.8 running with Hera_j3_vm3 (the template from VirtueMart) and everything is installed.
Everything looks fine, but the system is not sending email to Administrator or Customer when Customer make a purchase.
When a new shopper is registered, the Administrator and the Customer receive an email, also when a Customer make a question about a product, the Administrator receive an email.    So, the only problem is when CheckOut, I receive not email.

I have this set :
in VIRTUEMART -> CONFIGURATION -> CHECKOUT
*- Default Order Status to create an invoice --> Cofirmed
*- Default Order Status to send email to shopper --> Confirmed by shopper.  Confirmed.  Cancelled.  Refunded.
*- Default Order Status to send email to vendor --> Confirmed by shopper.  Confirmed.  Cancelled.  Refunded.

in VIRTUEMART -> SHOP -> SHOP --> SEND REGISTRATION
*- Email :  my_email@my_shop.com

in JOOMLA -> GLOBAL CONFIGURATION ->SERVER
*- Send Mail  : Yes
*- Mailer     : PHP Mail   (Note : I also tested with Sendmail and nothing happen)
*- From email : my_email@my_shop.com
*- Disable Mass Mail : NO

[jenkinhill]

Current VM version is 3.0.10 - there have been a lot of updates & fixes since 3.0.8

Which payment method, and what is the order status returned by a successful payment?  Are emails sent when you manually change the order status?

[rbatista]

Hi, thank you for your response...

Note : I had another website working fine, but with Joomla 2.5 and VirtueMart 2.6.12.2 and all the settings looks the same.
*- The payment method is Paypal
*- When I manually change the order status, there is not email coming to customer or administrator

*- I also updated VirtueMart to V 3.0.10, but there is a little problem, maybe that's the real problem.-  When I was trying to enter to COMPONENTS -> VirtueMart-aio  or COMPONENTS -> tcpdf,  always it gives me this message :  An error has occurred.  404 Component not found.

Now I installed the VirtueMart-aio 3.0.10   and the tcpdf_1.0.0  but the message is still there : An error has occurred.  404 Component not found.

[jenkinhill]

With the update to 3.0.10 there is no 404 issue, this has been asked about and replied to so many times over the last year!
http://forum.virtuemart.net/index.php?topic=126403.msg436176#msg436176
http://forum.virtuemart.net/index.php?topic=127043.msg435441#msg435441

In any case VM2.6.12 is nearly a year old now - and there have been a lot of upates since then, so maybe you issue was already fixed.

[OskarMaria]

Hi Kelvyn,

your answer is defenitely wrong. Actually I got this error in a new virtuemart installation with Vers. 3.0.10. I spend a lot of time to fix it or better to know, how to prevent the error.

I get this error only, when the system sends a message with a pdf-invoice. This appears only in my test system with access control. It seems, that the com_tcpdf-component wants to load an image and this fails at the access control of the system.

It would be a good idea to fix this bug.

Best regard
OskarMaria