How to contact iStraxx

[ermes]

Hi forum,
first of all I apologize if I am offtopic. Anyone know how to contact iStraxx? I tried to send an email to extensions@virtuemart.net, but the server replies with a nice one

Code Select Expand


Final-recipient: rfc822; extensions@virtuemart.net
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550 5.1.1 <extensions@virtuemart.net>: Recipient address rejected: User unknown in virtual mailbox table
Last-attempt-Date: Tue, 16 Jun 2020 11:37:51 +0200


I try to use the contact form on ther website but I haven't a reply, so i suppose that the mail wasn't recived.

Can you help me, please?
Thank you in advance!

[jenkinhill]

iStraxx support is by ticket:  https://extensions.virtuemart.net/ticket

[ermes]

This is the helpdesk aftersale. I would like to ask a question before buying.

[EDIT]
Thank you

[Milbo]

Thank you Jenkinhill. Uhm, yes I should change the description to "or serious support requests".