Print Page - How to contact iStraxx

Title: How to contact iStraxx
Post by: ermes on June 17, 2020, 16:08:34 PM

Hi forum,
first of all I apologize if I am offtopic. Anyone know how to contact iStraxx? I tried to send an email to extensions@virtuemart.net, but the server replies with a nice one

Code Select


Final-recipient: rfc822; extensions@virtuemart.net
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp; 550 5.1.1 <extensions@virtuemart.net>: Recipient address rejected: User unknown in virtual mailbox table
Last-attempt-Date: Tue, 16 Jun 2020 11:37:51 +0200

I try to use the contact form on ther website but I haven't a reply, so i suppose that the mail wasn't recived.

Can you help me, please?
Thank you in advance!

Title: Re: How to contact iStraxx
Post by: jenkinhill on June 18, 2020, 11:57:51 AM

iStraxx support is by ticket: https://extensions.virtuemart.net/ticket

Title: Re: How to contact iStraxx
Post by: ermes on June 18, 2020, 15:45:14 PM

This is the helpdesk aftersale. I would like to ask a question before buying.

[EDIT]
Thank you :)

Title: Re: How to contact iStraxx
Post by: Milbo on June 18, 2020, 20:37:39 PM

Thank you Jenkinhill. Uhm, yes I should change the description to "or serious support requests".

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VirtueMart 2 + 3 + 4 => General Questions => Topic started by: ermes on June 17, 2020, 16:08:34 PM