Stock inventory not changing affter purchase

[coolmango]

Hi Guys

Joomla 3 VM 3

When a shopper has bought a product the stock amount has not changed.
Eg: A shopper bought 1 product, the only 1 in stock, after the transaction was completed the inventory still listed 1 product left instead of 0. Checked again next day and it still hadn't changed.
My client says this has happened a few times though I'm not sure if it is constanly happening.

Any clues why this would be?

cheers
kim

[AH]

Check what the order status does to stock

It should be configured to remove on the paid order status

http://docs.virtuemart.net/manual/configuration-menu/order-statuses.html

and

http://docs.virtuemart.net/manual/configuration-menu/order-status-edit.html

[coolmango]

Hi A

Thanks for that.

I discovered that COM_VIRTUEMART_ORDER_STATUS_COMPLETED was set to 'is reserved' and changed to 'is completed'.
I'm assuming that should do the trick.

cheers
kim

[AH]

As long as you have the the other order statuses set correctly based on your work flow

i do not understand "is completed"

I only know of three stock handling options as shown in the documentation I posted urls for

This may be a bit of guidance:

any status that could move stock out of your business i.e. prior to being shipped "is reserved"
any status that moves stock out of your business to "is removed"
any status that returns stock into your business to "is available"

Based on the above if this is a payment option i would set "is reserved"

[GJC Web Design]

and to add to the above once the order is shipped you would choose a status that gave  "is removed"

[AH]

and to add to the above once the order is shipped you would choose a status that gave  "is removed"

I guess I was not specific enough :-)

any status that moves stock out of your business to "is removed"

[GJC Web Design]

AH - Glad you "manned up" and admitted the errors of your ways...

[AH]

Its nice to see you noticed :-)

[coolmango]

Hi Guys

The change I made didn't work. I've attached the screen grab to show my settings.
Are they correct?

Any product being purchased is not being removed from the inventory automatically at any stage of the process. So my client's shoppers are buying stock that isn't there. It's a problem...

any help would be great, thanks.

cheers
kim

[pinochico]

What do you think you miss in your question?

Do you know what status you are using for product being purchased?

It would be great if you wrote this information straight into the question.

[Jörgen]

What pinochico means is this:

What is the status of the order when payment is done ?
What is the status when the order is shipped ?
What is the status of the order when it is fully processed ?
Please show the status for an order that does not work.

Do You have the correct settingfs for stock handling ?
Do You allow customers to buy out of stock products ?
There are settings for this under VM configuration/configuration/shopfront.

Jörgen @ Kreativ Fotografi

[AH]

Your settings look fine

Run an end to end test on a local test site with the settings you have.  This change will not work retrospectively.

You also need VM to handle products differently based on stock at hand

I think that you have not configured VM to do something differently when there is no available stock

Check the "Stock Handling" option in Configuration -> Shopfront tab

1. Products Out of Stock are orderable, no special action
2. Do not Display Product
3. Do not Display Product, if child products also out of stock
4. Displays 'Notify Me' instead of 'Add To Cart' button
5. Products Out of Stock are orderable, and the field 'Availability' below is displayed

I suggest option 4 if the product will be sold again when stock is in

[Jörgen]

Thanks AH for clarifying what I wrote.

Jörgen @ Kreativ Fotografi

[AH]

I thought I would - as he had already posted the settings and they looked good

A diagram helps with Shopfront / config settings :-)

[coolmango]

Hi AH

I've attached a screen shot of the config which was already set as you suggested. It didn't need changing.

I ran a test product ($1) through the shopping cart with settings as they are. The test product was set at In Stock: 10 - Booked,Ordered: 0
It currenlty uses Paypal.
Once Paypal had finished the sale the product status changed from Booked,Ordered: 0 to Booked,Ordered: 1
In Stock remains at: 10
Obviuosly this should be 9.

What do you suggest apart from changing the stock manually.

Thanks for your help

cheers
kim