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Shipping Address State dropdown empty

Started by likrish, November 13, 2019, 22:56:19 PM

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likrish

Hi,

I hope someone can help with this issue.
At checkout I have all the US states populated as expected in the drop down field for billing address, however I have none available in the State field for Shipping address??? Just -Select- and no options.

I am on the latest version of joomla and VM 3.4.5 10063

Am I doing something wrong? All countries and states are populated correctly in admin...

GJC Web Design

live site url?

Normally it is a JS error or debug on corrupting/preventing the ajax return
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

likrish

We have no errors in the console log on any of the tested browsers. We have also tested with the default Joomla templates and disabled all additional plugins. Billing address state field populates without issue (if this helps).

jenkinhill

VM 3.4.5 10063 was a development/test version. Maybe try the current VM release, 3.6.8  ( http://dev.virtuemart.net/projects/virtuemart/files ) on a backup of the live site to see if that fixes the issue.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

GJC Web Design

does the ajax fire to fetch the states when u choose a ST country?
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

likrish

The country field for shipping address is not there... I only have a country select field for Billing which is set to automatically select USA

GJC Web Design

??  Enabled in shopper fields for  Show in shipment form ??
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

likrish

Brilliant! That WAS the issue!

It was that simple... Just needed to enable the country to show in the shipping form and the States list populated as expected...

Thank you!!!