When I change order status of product delete discount from coupon

[jarlu]

Hello, please help me. When I change order status for one or more ordered products and save order, discount form coupon will be remove and order have full price like without coupon.  Where is a problem? Details is in attachment.
Before save is price of order with coupon 61,12€ after save 67,80 (coupon discound was removed)

[Jörgen]

Vm and joomla versions please. Is this a new issue ?
Upgraded ? New install ?
Jörgen @ Kreativ Fotografi

[jarlu]

VM: 3.2.12
Joomla: 3.9.12

[Jörgen]

Is this a new issue ?
Jörgen @ Kreativ Fotografi

This is an old an insecure Vm version. Upgrade on a backup version of Your site.

Jörgen @ Kreativ Fotografi

[jarlu]

Hello, I upgraded VM to 3.6.2 version, but issue is still being. Coupon discount was removed after change status order on product. You can see it in attachment.

[Jörgen]

Is this native coupon or some addon component ? I have never seen this behaviour when changing status on order and I have used Awocoupon for years. Is the only thing You are doing changing order status from for example CONFIRMED to PAYED ?

When did this start to happen ? Have You upgraded the PHP version ? What PHP version are You using ?

Jörgen @ Kreativ Fotografi

[jarlu]

Is this native coupon or some addon component ? I have never seen this behaviour when changing status on order and I have used Awocoupon for years. Is the only thing You are doing changing order status from for example CONFIRMED to PAYED ?

When did this start to happen ? Have You upgraded the PHP version ? What PHP version are You using ?

Jörgen @ Kreativ Fotografi

Hello,
it is classic native coupon from virtuemart. PHP is 7.2.16. I don't know when problem started, but during one order I saw, that coupon discount was removed. When I tested problem I found it that will be happend only, when I change status of order but only on product label. Yes sometimes I am setting one status for one product and second status for other product.

[Jörgen]

Have You upgraded the live site ? If You have upgraded a backup, turn on error reporting to see if you can see any errors.
If You do not see any errors, please test with a PHP 7.0 or 7.1 version. Preferably on a backup.

Jörgen @ Kreativ Fotografi

[jarlu]

I tried php version 7.1 the issue was not resolved. In attachments are screens of bugs report.

[Jörgen]

Since I do not know Your language, has the coupon expired ?

Jörgen @ Kreativ Fotografi

[jarlu]

No, coupon is valid. Issue is the same when is gift coupon or permanent coupon.

[jarlu]

Hello, do you have for me some solution? Thank you.

[Studio 42]

You change the statut per product or global ?

[jarlu]

The issue is only when I change status per product.

[jarlu]

If you will try it on yours virtuemart, do you have same issue or not? Thx