No access to account user maintenance (Error 500) [SOLVED]

[Langagemachine]

Hello community,
I have a multilingual site with Joomla 3.8.12 and Vituemart 3.4.2.
This is an original Joomla + Virtuemart package.

Everything worked well and I can no longer view the customer information page (account maintenance).
I suspected 2 plugins: Offjan Ajax user Login and Virtueplanet VP One page check out.
These plugins are disabled and nothing helps.
I have a page error 500 - bs2-edit layout not found.

Here is the visible message and my site is in debug mode.
http://www.add-line.com/test5/index.php?option=com_virtuemart&view=user&layout=edit&Itemid=241&lang=fr

[Jörgen]

What is the bs2-edit, sounds like a custom template file missing.

Talk to Your template designer about this.

Jörgen @ Kreativ Fotografi

[Langagemachine]

Hi,
ok i'm asking to the template conceptor
Regards.

[Langagemachine]

I asked the designer of the template and he is convinced that the problem life of Virtuemart.
I put the default Protostar template and I have the same error
I also reinstall the latest version of Virtuemart.

It's visible here:
http://www.add-line.com/test5/index.php?option=com_virtuemart&view=user&layout=edit&Itemid=121&lang=fr

Another track?

[jenkinhill]

I don't see why there is a Bootstrap2 error.  First I'd update Joomla to the current version, 3.9.3

[Jörgen]

If it is some kind of b(oot)s(trap)2-edit, updating or reinstalling Joomla would fix it.

Are You sure that  have not named any template file or sublayout bs2-edit, and assigned this to the menu or VM account item ? I think this might take precedence before a global assignment of the template.

Jörgen @ Kreativ Fotografi

[Langagemachine]

Hello.
Thank you all for your follow-up.
No ididn't do anything.

I made an attempt to update Joomla 3.8.12 files to 3.9.3 on my joomla 3.9.3.
So, no way to have my site even in back-end.
I was able to recover a back up and my site works in joomla version 3.9.3 and Virtuemart 3.4
I put the debumode in developpment level and it's visible on
http://www.add-line.com/test5/index.php?option=com_virtuemart&view=user&layout=edit&Itemid=220&lang=fr

[Jörgen]

Have you perhaps chosen bootstrap 2 here in configuration templates? Instead of none ?

Jörgen @ Kreativ Fotografi

[jenkinhill]

Good thinking Jörgen - that setting is there only for those testing with Joomla 4

[Langagemachine]

Indeed I had already set my template to manage bootstrap.

Can I provide administrator access?

[Langagemachine]

Ther are noting in my market.
I can try to runinstall / reinstall or Reinstall table with the virtuemart configuration panel ?

[Jörgen]

Do not get what You mean. Your setting should look like the image I posted before.

Jörgen @ Kreativ Fotografi

[GJC Web Design]

http://www.add-line.com/test5/index.php?option=com_virtuemart&view=user&layout=edit&Itemid=220&lang=fr just says there is an errror and nothing to trace it etc

turn on JOOMLA debug in the Joomla config and then a debug trace should appear

[Langagemachine]

Hi,
i have the solution to fix prob from virtuemart forum fr 
This is in the virtuemart config :
To fix it go to VM > Config > Template > Layout Bootstrap version : None (Use Legacy)

Thanks

[Jörgen]

@Langagemachine

This is what I told You in my two earlier posts .... 

Jörgen @ Kreativ Fotografi