"Displayed image subtitle" & "Image Alt-Text" reverting to "Unique Filename"

[saraheagle]

Hello - I have a client with a VM shop. Both J! & VM are kept constantly up-to-date.

Recently, she is not sure exactly when, the "Displayed image subtitle" & "Image Alt-Text" started reverting back to the "Unique Filename" on most products.

She has never used the green Synchronise media to VM button

She says

I tried editing the image details both through the Media manager route and through individual product and category images but kept reverting it all back to display the image file name.

So then I deleted the image files in Media Manager and started from scratch, uploaded new image files with different names and added alt tags and displayed image title and saved both as product and category. Then went into individual products  and categories and added the correct images and saved. At first everything seems to display correctly on front and back end then a little while later if I check again it's all changed back to displaying the image file name  and when you open the images in Media manager, all three lines have defaulted back to the file name and not the info I entered and saved. Have also used the Synch to VM button but that comes up with error messages about duplicates and limits – have never needed to do this in the past anyway.

I spent ages on the whole section of Belts (products and categories) and a lot of the collars and leads but have now given up as it's just not working and just wasting my time.

I have not seen this before, and quite frankly I'm a a loss and really need some help on this.
Thank you
Sarah

[jenkinhill]

I have never seen this and am not able to duplicate using VM.3.2.15 on Joomla 3.8.12 PHP 7.0.31. I don't see why something should change "a little while later".

[Studio 42]

Vm 3.2.14 or Vm 3.2.15 ?

[saraheagle]

No, exactly. Why things should change - VM had not even been updated during this time - is a total mystery. I cannot replicate either.

Version VirtueMart 3.2.14 - I don't see 3.2.15 to download?  http://virtuemart.net/download

Thanks

[jenkinhill]

http://dev.virtuemart.net/projects/virtuemart/files

[saraheagle]

Thanks very much jenkinhill - I'll test it out