Nochex - Blank configuration page.

[SoTrue]

Hi All,

I have read through similar posts but cannot seem to find a solution to my issue. I have installed VM 3.0.10 and updated joomla to 3.4.5. The only other thing i have installed is Akeeba Backup. I have followed the instructions to setup the nochex plguin by dropping the files into the appropriate folder then visiting the run.php file. I have then added a new payment method within VM and selected VM - Payment, Nochex and saved. Following this i have tried to access the configuration but there are not any boxes to add my configuration. Please see screenshot attached. I have enabled debugging in VM and when changing the payment method from nochex and back again i get the following debug information:

Code Select Expand

Message
vmdebug my lfbs

vmdebug $siteLang: en-GB self::$vmlangSef: en self::$_jpConfig->lang en_gb DefLang en_gb

vmdebug vmTime: time to load config: 0.00526785850524902

vmdebug Start used Ram 9.25M

vmdebug Active vendor 1

vmdebug onStoreInstallPluginTable, going to execute onStoreInstallPluginTable

vmdebug onStoreInstallPluginTable result of table already exists? Var1:

jos_virtuemart_payment_plg_nochex
vmdebug plgVmPaymentNochex:: VirtueMart2 update #__virtuemart_payment_plg_nochex

vmdebug jos_virtuemart_payment_plg_nochex Alter field virtuemart_order_id oldcolumn Var1:

INT(1) UNSIGNED
Var2:
INT(1) UNSIGNED DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => virtuemart_order_id
    [Type] => int(1) unsigned
    [Collation] =>
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field order_number oldcolumn Var1:

CHAR(32)
Var2:
CHAR(32) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => order_number
    [Type] => char(32)
    [Collation] => utf8_general_ci
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field virtuemart_paymentmethod_id oldcolumn Var1:

MEDIUMINT(1) UNSIGNED
Var2:
MEDIUMINT(1) UNSIGNED DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => virtuemart_paymentmethod_id
    [Type] => mediumint(1) unsigned
    [Collation] =>
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field cost_per_transaction oldcolumn Var1:

DECIMAL(10,2)
Var2:
DECIMAL(10,2) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => cost_per_transaction
    [Type] => decimal(10,2)
    [Collation] =>
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field cost_percent_total oldcolumn Var1:

DECIMAL(10,2)
Var2:
DECIMAL(10,2) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => cost_percent_total
    [Type] => decimal(10,2)
    [Collation] =>
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field tax_id oldcolumn Var1:

SMALLINT(1)
Var2:
SMALLINT(1) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => tax_id
    [Type] => smallint(1)
    [Collation] =>
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field nochex_response_amount oldcolumn Var1:

DECIMAL(10,2)
Var2:
DECIMAL(10,2) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => nochex_response_amount
    [Type] => decimal(10,2)
    [Collation] =>
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field nochex_response_order_id oldcolumn Var1:

CHAR(32)
Var2:
CHAR(32) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => nochex_response_order_id
    [Type] => char(32)
    [Collation] => utf8_general_ci
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field nochex_response_transaction_date oldcolumn Var1:

CHAR(28)
Var2:
CHAR(28) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => nochex_response_transaction_date
    [Type] => char(28)
    [Collation] => utf8_general_ci
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field nochex_response_to_email oldcolumn Var1:

CHAR(128)
Var2:
CHAR(128) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => nochex_response_to_email
    [Type] => char(128)
    [Collation] => utf8_general_ci
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field nochex_response_from_email oldcolumn Var1:

CHAR(128)
Var2:
CHAR(128) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => nochex_response_from_email
    [Type] => char(128)
    [Collation] => utf8_general_ci
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field nochex_response_status oldcolumn Var1:

CHAR(64)
Var2:
CHAR(64) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => nochex_response_status
    [Type] => char(64)
    [Collation] => utf8_general_ci
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
vmdebug jos_virtuemart_payment_plg_nochex Alter field nochexresponse_raw oldcolumn Var1:

VARCHAR(512)
Var2:
VARCHAR(512) DEFAULT NULL
Var3:
stdClass Object
(
    [Field] => nochexresponse_raw
    [Type] => varchar(512)
    [Collation] => utf8_general_ci
    [Null] => YES
    [Key] =>
    [Default] =>
    [Extra] =>
    [Privileges] => select,insert,update,references
    [Comment] =>
)

Array
(
)
Table updated: Tablename jos_virtuemart_payment_plg_nochex dropped: 0 altered: 13 added: 0

vmdebug onStoreInstallPluginTable return false, given $psType payment plg name payment

vmdebug vmTime: VirtueMartControllerPaymentmethod Finished task paymentmethod: 1.63672304153442

vmdebug End used Ram 16M

vmdebug Peak memory peak 16.5M

Payment Method successfully saved

vmdebug my lfbs

vmdebug $siteLang: en-GB self::$vmlangSef: en self::$_jpConfig->lang en_gb DefLang en_gb

vmdebug vmTime: time to load config: 0.00418901443481445

vmdebug Start used Ram 9.25M

vmdebug vmTime: VirtueMartControllerPaymentmethod Finished task paymentmethod: 0.164364814758301

vmdebug End used Ram 18.25M

vmdebug Peak memory peak 18.5M

I have contacted Nochex support but have not yet heard anything back. Can anyone advise what i can do? To check setting up payment plugins, i installed the paypal plugin that is stock to VM and i can see the configuration of that without a problem. I know similar issues have occurred in the past, but i have not found one that solves my problem.

Best Regards
Donna

[jameslugton]

Good Morning Donna,

I have not seen this issue, From the debugging that you have provided. There seems to be old table information or tables that are trying to be altered or updated.

Are you using our latest module from our Nochex SupportBase? which can be seen here: https://support.nochex.com/kb/faq.php?id=122

If you are using our latest module, could you email directly: james.lugton@nochex.com and I will look further into the matter.

Kind Regards,
James Lugton - Nochex Technical Support

[SoTrue]

Thanks James, i have forwarded the ticket details on to you.

Best Regards
Donna