Email Order Confirmation

[Stefan_Homes]

Hello!

After a purchase with VM the purchaser receives a order confirmation mail. If the purchase was in Spanish or German language, some text is in English language and not translated in Spanish or German English in the order confirmation language. I can believe, that this text normally is translated yet! Possible something is wrong at my website? But I not have any problems with other translation, the website is multilingual yet. Append you see 2 files where you can see the English text which should be translated in my case in Spanish and German language. What I can do, that I can correct this translation? I cannot find the files to correct this English texts. Please help! :-)

I use VM 3.0.9 and Joomla 3.4.1.

Kind regards, Stefan

[jjk]

Did you install the spanish and german language packs from http://virtuemart.net/community/translations?

[Stefan_Homes]

Hello Hero! :-)

Yes the VM languages German and Spanish are installed completely yet. For example the product description I use in this languages without any problems. But what I noticed in the backend administration from Joomla and there in VM, in Shop and there in the tab Vendor, there is the field Description, this is below from Upload File. If I write a text in the field Description in the English version and then I am going to the Field in Description in German or Spanish version I can write a text an save it without any problems. But when I am going against in the field description from German and Spanish language, then the text is lost and it´s available only the English text. Then I can write the text in German or Spanish language against and save it without any problems. But with the next open of this field Description the text is lost against and only available in English. But this should be a other bug which I have!?

The problem which I explained before with the mail order confirmation I have since installation of VM, so since some month. I cannot find a solution to resolve it.

Should I do the installation from the languages against?

Thanks,
Stefan

[jjk]

Which editor do you use? If you don't use it already, try the JCE editor. Other editors including the TinyMCE version included in Joomla 3.4.1 or higher usually don't work when translating in VirtueMart.

[Stefan_Homes]

Hello & thanks for your reply! :-)

I have changed the editor now to JCE, but this not helps! :-( Up to now in Shop - Vendor - and there in Description and in Terms Of Service, the text in foreign language will be lost after editing of it. So I can write in the German language German text and save it and then I can see the German text on the website. But when I going against to edit the German text, automatically it will show there the English text and the German text is lost. What I can do to find here a solution?

So sure I will still have also the other problem with not translation in the email confirmation order. What I can do to find here a solution for this problem?

Many thanks for your help in advance,

Stefan

[jjk]

I don't have the problems you describe in my german/english VM shop. Something in your configuration must be wrong or incomplete. Please check your settings against these tutorial I wrote long time ago for Joomla 2.5 and VM 2.x (language configuration still is the same in latest versions): http://docs.virtuemart.net/tutorials/multilingual-store/99-multilanguage-setup.html

Also check if your translations are stored in the correct database tables. For example, is the german language vendor description stored in xxxxx_virtuemart_vendors_de_de and the english language vendor description stored in xxxxx_virtuemart_vendors_en_gb? You can use phpmyadmin to check your database entries.

[Stefan_Homes]

Hello!

I have checked the database tables and this are right! Also I read your article about the Joomla multilingual configuration.  I use the Falang component for the translation on my website. And everything besides VM is translated fine. I was in contact with the developer of Falang and they told me that VM should be translated fine like other texts and components. What I can do to resolve this some small issues with VM translation? The most text of VM is translated fine and with that I haven´t any problem. But the order confirmation mail is not well translated! What is to do for me to have a complete translation for that? Thanks for your help in advance, Stefan

[jjk]

I have no idea, since I never used VM with Falang. I suppose if you use Falang instead of the Joomla multilanguage features, VM has no chance to catch the user language. VM certainly doesn't check the language supplied by Falang.

[Stefan_Homes]

Hello against! :-)

Thanks for all your help and information's! :-) To resolve the problem I am in contact with you and also with the developer of Falang.

This is what told me the Falang developer: Falang WITH the Joomla multilanguage system , it's the plugin language filter. I have other user with VM and Joomla, it's seem to work fine.

I think it is not a problem of Falang or the Multilanguage Feature from Joomla. I think it is a problem of my installation, possible something is wrong. Because what I told you before, everything on my website function without any problems. So I mean VM function well and other texts from other components are function well. Everything is translated in some different languages. 99% of VM function without any problem of multilingual translation!

Only the text in the email confirmation order isn´t right!

I changed the editor to JCE, but up to now I have the same problem that automatically the German text change to the English text in VM - Shop - Vendor tab - and there in description. Is that what I told you before, the issue is not solved.

It helps to do a new upload of the complete VM component in Joomla Extension Manager? Without to lost of all my data which are currently in VM, of course! ;-)

Or I should do a new installation of the translation files of VM?

How I see, it is not easy to have the website multilingual without any issues of the language! :-(((

Kind Regards,

Stefan

[Stefan_Homes]

Hello!

I think in my VM installation is something wrong or missing!? You told me that you not have any problem with the use of other language. So on my VM should it function too! :-)

If we assume that there is something wrong with the VM installation or the language packages, I can install VM against in my Joomla, without to lost my current data? And should I install against the languages packages from VM too? To do the installation against in Joomla, that can help? Or that not change nothing from the current status?

Regards,
Stefan

[jjk]

Read your first post in this topic again and noticed something you can try with the title translation.
Just remembered that I still use this solution: http://docs.virtuemart.net/tutorials/multilingual-store/105-using-language-keys-in-form-fields.html
However, I've unpublished the title in VM 'Configuration' > 'Shopper Fields'.

I can install VM against in my Joomla

Which versions of Joomla and VM do you use?

[Stefan_Homes]

Hello! :-)

I use VirtueMart 3.0.9 and Joomla 3.4.1. Is that possible to overwrite the current VM installation if I do the installation of the same version against in Joomla Extension Manager?

Of course, without to lost all the current data which I have in VM yet.

Thanks for help,

Stefan

[jjk]

If you want to update Joomla and VirtueMart, make a backup first (Akeeba Backup is a good Joomla extension for that).
You and install either the latest Joomla full package over your 3.4.1 version or select an update package (recommended) from here: http://joomlacode.org/gf/project/joomla/frs/?action=index
And you can also use the extension manager to update to VirtueMart 3.0.9.6 available here: http://dev.virtuemart.net/projects/virtuemart/files
Both, Joomla and VirtueMart keep the data. However, if your shop is live in the internet already, I would suggest to update a copy of the site (made with Akeeba Backup) first in order to test if everything works after the update.