News:

Looking for documentation? Take a look on our wiki

Main Menu

Order email notifications don't work

Started by jsbullock, June 04, 2015, 00:46:15 AM

Previous topic - Next topic

jsbullock

Joomla! 2.5.25
VirtueMart 2.6.6

Since I upgraded to these versions last year, I can't seem to get email notification on orders for any status working. I have put every order status in the field VirtueMart/Configuration/Checkout/Default Order Status to send email to shopper. No shopper is getting emails.

Any advice would be greatly appreciated.

Cheers,
- Jeff

jenkinhill

First you should update to the lates J/VM for security reasons.  http://forum.virtuemart.net/index.php?topic=118683.0

It may be that updating to the current VM2.6.17 fixes the mail issue. Is it just the shopper not getting emails? Usually this is server related, assuming config is correct. Have you tried changing the setiing for "Use the vendor email address" in Config/Shop?
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

jsbullock

Quote from: jenkinhill on June 04, 2015, 13:03:45 PM
Have you tried changing the setiing for "Use the vendor email address" in Config/Shop?

Thanks, Kelvin. It was unchecked. I checked it and tests have generated order status change notifications.