Don't receive vender email

[billywardrop2014]

Hi

I am currently running Joomla 2.5.18 and Virtuemart 2.0.22. When an order is placed, only the person buying the product gets a confirmation email. Unfortunately, the vendor doesn't get notified of the new order.

I have tried the following:

1. Set 'Use Vendor Email' to off but makes no difference;
2. Checked the SPAM folder of the vendor but no emails are there.

The vendor email account is a gmail account so I don't think there will be any server issues.

What else can I try? Is there any logs I can check to see whats happening? The website is on a 1and1 shared hosting package.

Thanks


Billy

[jenkinhill]

First you must consider updating - http://forum.virtuemart.net/index.php?topic=118683

Then make sure you have correct settings for "Default Order Status to send email to vendor" in configuration/checkout

For some shared servers the vendor should use an email address using the store domain.

[billywardrop2014]

Hi jenkin

Thank you for the quick response. I will try updating to J2.5.19 and VM2.0.26d. If that doesnt work, I'll get the vender to setup an email address that matches the domain name.

Cheers

Billy

[billywardrop2014]

Hi

I've upgraded the website to Joomla 2.5.19 and VM 2.0.26d. The upgrade seems to go ok but when I click on Checkout now, I get the error TypeError: document.checkoutForm is undefined in firebug and nothing happens.

How do I fix this?

Thanks

Billy

[jenkinhill]

JS conflict possibly caused by some 3rd party plugin, sounds similar to the issue here: http://forum.virtuemart.net/index.php?topic=116024.msg402955#msg402955

http://forum.virtuemart.net/index.php?topic=116024.msg402955#msg402955