Joomla/Virtuemart: Vendor does not recieve order confirmation email

[EHM]

Hi,

Having a minor, but persistant, problem with our Joomla/Virtuemart setup.

Joomla version: 2.5.18
Virtumart Version: 2.0.26d

Problem is that the vendor does not recieve a order confirmation email after an order has been placed, confirmed and paid. This email has to be sent to our vendor email in order for us to know that an order has been placed and need attention.

The customer recieved the order-invoice correctly, but the vendor need to recieve an order-invoice too.

Thanks in advance.

Best
/ Kristian

[jenkinhill]

First check settings for Default Order Status to send email to vendor in Configuration/Checkout.  You will find other things to look for  by searching the forum.

[EHM]

Hi,

Thank you for you reply. Checked the settings mentioned, and email is setup to sent to vendor when order is 'pending' and 'Confirmed'.

I indeed have searched the forum for very long before posting, but without any luck in terms of fixing the issue on our site.

Any additional suggestions?

Best
/ Kristian

[tzic]

Hello did you solve this? Suddenly I am having the same issue

Hi,

Thank you for you reply. Checked the settings mentioned, and email is setup to sent to vendor when order is 'pending' and 'Confirmed'.

I indeed have searched the forum for very long before posting, but without any luck in terms of fixing the issue on our site.

Any additional suggestions?

Best
/ Kristian