Safepath not saving - GoDaddy

[DavidMcK]

Hi all,

running into an issue with VM on GoDaddy and the SafePath option.

Each time I enter the path in the input field and hit save it is not saving.

The path that should work is:

/home/content/04/10933104/vmfiles

Which is outside of the HTML directory (so not web facing). When I enter that path and hit save, the page reloads and the field is empty. There is no additional error as to why it might have failed only the warning telling me to set a SafePath.

I have tried also opening permissions on the folder using chmod 777 but no luck there.

Is there something I am missing in this setup?

[Maxim Pishnyak]

Is open_basedir restriction is turned on on GoDaddy? Check phpinfo.

[DavidMcK]

Is open_basedir restriction is turned on on GoDaddy? Check phpinfo.

Hi Maxim,

PHP Info shows:
open_basedir   no value   no value

Should this be set to something in particular?

[Maxim Pishnyak]

Probably it's necessary to turn this option off. You need to ask support of hosting service. They could know more details about observed restriction for using paths outside HTML folder.

[jenkinhill]

There have been previous observations that Nogodaddy do not allow its customers to do a lot of things, one of which is to be able to create directories below root.

[DavidMcK]

There have been previous observations that Nogodaddy do not allow its customers to do a lot of things, one of which is to be able to create directories below root.

I was able to create the directory ok using SSH. It's just getting VM to save the directory in the configuration. Seems to fail silently and the field remains empty.

[Maxim Pishnyak]

Did hosting support reply to you?

[DavidMcK]

Did hosting support reply to you?

Not yet, I've updated my ticket with them asking for them to set the value as off. I'll post here as soon as I get word from them.

[Maxim Pishnyak]

You need to report them not only about value. Describe your general problem in ticket also.

[DavidMcK]

You need to report them not only about value. Describe your general problem in ticket also.

Yeah I've been in discussion with them for a couple of weeks on the issue. They asked me to come here and seek guidance. So they should understand the general problem at this point I've gone into a lot of detail with them. I'm still waiting for a response on changing that PHP setting, I'll post as soon as I hear back. 

[Maxim Pishnyak]

Good luck