Blank Control Panel

CreativeDesigns · August 30, 2013, 03:20:31 AM

Not sure what (or how) my client has done, but when I log into her backend and go to Virtuemart, her dashboard is blank.
But when I log in as administrator, everthing appears 100%.

See attached image of what I see on her login details. Any ideas?

[attachment cleanup by admin]

Maxim Pishnyak · August 30, 2013, 07:07:38 AM

Client isn't superadmin.

CreativeDesigns · August 30, 2013, 07:32:18 AM

Correct. Client is Admin not super admin.
It was working previously. She doesn't know what button she pressed but the icons etc disappeared.

How can we get it back?

Maxim Pishnyak · August 30, 2013, 07:40:17 AM

Check Joomla User Manager. Edit User Role there.

CreativeDesigns · August 30, 2013, 07:47:58 AM

I don't particularly want her to have full admin rights in case something gets messed up.
Surely if it was working previously and now it's not, there should be a way to reinstate the dashboard without giving her super admin

jenkinhill · August 30, 2013, 10:57:22 AM

Is she still set as Vendor?

iWim · September 02, 2013, 08:47:15 AM

Hey, I'd like to report the same.

My client is admin and vendor (checked).
It must have happened after updating to VM2.0.22b. Before (=< 2.0.22a) it wasn't an issue.

We use Joomla! 2.5.14 and VM 2.0.22b.

CreativeDesigns · September 02, 2013, 14:39:09 PM

Hi Jenkinhill,
How would I check if she is still a vendor?
I went into the "shoppers" and ticked the box next to her name, and clicked on the "vendor" button, but nothing changed.
Could I PM you the login details to check out for me please?

CreativeDesigns · September 02, 2013, 15:02:51 PM

Hi All,
I've managed to resolve this issue.
I found the shopper user list. I clicked on her name (to edit), selected "permissions" (top right)..
In each of the tabs, I clicked on "Administrator" and set the actions to "allowed", whereas before they were all set to "inherited".
This has fixed the problem I had, but heaven alone knows how she managed to turn those settings off in the first place.

jenkinhill · September 02, 2013, 16:11:27 PM

ACL issues can be a pain. Just to cheer you up, the adding of ACL control over individual VM backend functions has started. Something else to misconfigure....

CreativeDesigns · September 03, 2013, 09:16:01 AM

AIAIAIIAIAIAIAIAIAIAII!!!!
I think I might hurt someone ! lol!

Anyways, I ended up charging the client to fix her mess, so it wasn't a complete waste.
Now that I know that sort of stuff can change, might make it easier to troubleshoot the next time something goes wonky!

Thank you again for your help!

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Blank Control Panel