VAT (BTW) on products outside EU

[lleto]

Hi,
I recently was asked to manage a VM2 shop, not having dealt with VM before. It seems to work reasonably well with one exception.

The shop is based in the Netherlands, so there is a rule 21% VAT:
- VAT tax per product
- product categories are selected
- shopper groups selected
- countries in EU selected

Under the products I have selected the 21% VAT rule and the VAT is correctly applied to products. However when someone orders from a country that is not in the tax rule country list I would expect VM not to apply the 21% VAT rule (so no tax). The problem is that this does not happen. Customers who order from the US (for instance) still get VAT applied.

Any help is appreciated.

[jenkinhill]

Set up a tax rule for zero% to apply to all and a 21% rate for EU listing those countries to which it should apply.  http://docs.virtuemart.net/manual/17-products-menu/30-taxes-and-calculation-rules.html

If selling to VAT registered businesses in the EU then there is a plugin to deal with that - http://extensions.virtuemart.net/vm-orders/eu-vat-checker-detail

[lleto]

Hi,

thanks for that. I have now added a 0% rate for all categories, all shopper groups and all countries. Left states empty.

I then changed a product from base price 'tax 21%' to apply default rules, only for the non anonymous shopper groups. This seems to work. My NL based account now still calculates VAT at 21% and my USA test account shows prices including VAT, but when they are added to the basked no VAT is charged.

Thanks!

[lorartemis]

I'm using J 2.5.11 with VM 2.0.20b.   I need vat to show for anonymous users (which I've done with a tax rule), vat to show for EU customers (again with a tax rule which works) but I need to have no vat for Non EU customers e.g. USA etc. 

I've setup a tax rule for all of 0% vat not assigned to any shopper group, country etc so it should apply to all, yes?
I've setup a tax rule for 20% vat per product for default with eu countries listed
I've setup a tax rule for 20% vat per product for anonymous with no countries listed

When I add to cart and select USA (or other non eu) vat is still charged. 

Is there something I need to change in the products to get this to work?  They are all set to 'apply default rule'.    I need everyone who arrives at the site to see the price including vat, which I've achieved, but I don't want non eu customers to be charged.

I can put the web address if anyone an help?
Thanks
Lor