Canceling order issue

[crystalm28]

When I click "Cancel Order and Return to site", when on the first screen of PayPal, I am brought back to the Order Summary Screen and I get this...
Help!!!!!!!!!!!!


•   Info: You have cancelled your payment

#0 vmInfo(You have cancelled your payment) called at [public_html/plugins/vmpayment/paypal/paypal.php:414] #1 plgVmPaymentPaypal->plgVmOnUserPaymentCancel() #2 call_user_func_array(Array ([0] => plgVmPaymentPaypal Object ([] => payment,[] => 0,[] => 0,[] => #__virtuemart_payment_plg_paypal,[] => id,[] => id,[] => 0,[] => #__virtuemart_paymentmethods,[] => paymentmethods,[] => TablePaymentmethods,[] => payment_params,[] => Array ([paypal_merchant_email] => Array ([0] => ,[1] => char),[paypal_verified_only] => Array ([0] => ,[1] => int),[payment_currency] => Array ([0] => ,[1] => int),[email_currency] => Array ([0] => ,[1] => int),[log_ipn] => Array ([0] => ,[1] => int),[sandbox] => Array ([0] => 0,[1] => int),[sandbox_merchant_email] => Array ([0] => ,[1] => char),[payment_logos] => Array ([0] => ,[1] => char),[debug] => Array ([0] => 0,[1] => int),[status_pending] => Array ([0] => ,[1] => char),[status_success] => Array ([0] => ,[1] => char),[status_canceled] => Array ([0] => ,[1] => char),[countries] => Array ([0] => ,[1] => char),[min_amount] => Array ([0] => ,[1] => int),[max_amount] => Array ([0] => ,[1] => int),[secure_post] => Array ([0] => ,[1] => int),[ipn_test] => Array ([0] => ,[1] => int),[no_shipping] => Array ([0] => ,[1] => int),[address_override] => Array ([0] => ,[1] => int),[cost_per_transaction] => Array ([0] => ,[1] => int),[cost_percent_total] => Array ([0] => ,[1] => int),[tax_id] => Array ([0] => 0,[1] => int)),[] => virtuemart_paymentmethod_id,[] => payment_params,[] => ,[] => 1,[params] => JRegistry Object ([] => stdClass Object ()),[] => paypal,[] => vmpayment,[] => JDispatcher Object ([] => Array ([0] => PlgSystemYag_ecommerce_mapping Object ([params] => JRegistry Object ([] => stdClass Object ()),[] => yag_ecommerce_mapping,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[1] => plgSystemK2 Object ([params] => JRegistry Object ([] => stdClass Object ()),[] => k2,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[2] => plgSystemKoowa Object ([params] => JRegistry Object ([] => stdClass Object ([auth_basic] => 0)),[] => koowa,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[3] => plgSystemJw_disqus Object ([plg_name] => jw_disqus,[plg_copyrights_start] => ,[plg_copyrights_end] => ,[params] => JRegistry Object ([] => stdClass Object ()),[] => jw_disqus,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[4] => plgSystemGantry Object ([] => Array ([com_modules] => Array ([0] => module.apply,[1] => module.save,[2] => module.save2copy,[3] => modules.unpublish,[4] => modules.publish,[5] => modules.saveorder,[6] => modules.trash,[7] => modules.duplicate),[com_templates] => Array ([0] => publish,[1] => save,[2] => save_positions,[3] => default,[4] => apply,[5] => save_source,[6] => apply_source),[com_config] => Array ([0] => save)),[params] => JRegistry Object ([] => stdClass Object ()),[] => gantry,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[5] => plgSystemRokExtender Object ([params] => JRegistry Object ([] => stdClass Object ([registered] => /modules/mod_roknavmenu/lib/RokNavMenuEvents.php)),[] => rokextender,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[6] => plgSystemP3p Object ([params] => JRegistry Object ([] => stdClass Object ([headers] => NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM)),[] => p3p,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[7] => plgSystemLogout Object ([params] => JRegistry Object ([] => stdClass Object ()),[] => logout,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[8] => plgSystemDebug Object ([] => ,[params] => JRegistry Object ([] => stdClass Object ([profile] => 1,[queries] => 1,[memory] => 1,[language_files] => 1,[language_strings] => 1,[strip-first] => 1,[strip-prefix] => ,[strip-suffix] => )),[] => debug,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[9] => plgSystemLog Object ([params] => JRegistry Object ([] => stdClass Object ()),[] => log,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[10] => plgSystemRedirect Object ([params] => JRegistry Object ([] => stdClass Object ()),[] => redirect,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[11] => plgSystemRemember Object ([params] => JRegistry Object ([] => stdClass Object ()),[] => remember,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[12] => PlgSystemHighlight Object ([params] => JRegistry Object ([] => stdClass Object ()),[] => highlight,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[13] => plgSystemSef Object ([params] => JRegistry Object ([] => stdClass Object ()),[] => sef,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[14] => plgSystemCache Object ([_cache] => JCacheControllerPage Object ([] => 682db274e3fd3dd09efc131bf48a4fcb,[] => page,[] => stdClass Object ([locklooped] => ,[locked] => ),[cache] => JCache Object ([_options] => Array ([cachebase] => /home/killmode/public_html/cache,[lifetime] => 1,[language] => en-GB,[storage] => file,[defaultgroup] => page,[locking] => 1,[locktime] => 15,[checkTime] => 1,[caching] => ,[browsercache] => 0),[] => Array ()),[options] => Array ([cachebase] => /home/killmode/public_html/cache,[lifetime] => 1,[language] => en-GB,[storage] => file,[defaultgroup] => page,[locking] => 1,[locktime] => 15,[checkTime] => 1,[caching] => ,[browsercache] => 0)),[params] => JRegistry Object ([] => stdClass Object ([browsercache] => 0,[cachetime] => 15)),[] => cache,[] => system,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[15] => RokNavMenuEvents Object ([params] => ,[] => ,[] => ,[] => JDispatcher Object ( *RECURSION*,[] => Array ()),[16] => plgVmPaymentHeidelpay Object ([] => 12.09 Standard,[] => payment,[] => 0,[] => 0,[] => #__virtuemart_payment_plg_heidelpay,[] => id,[] => id,[] => 0,[] => #__virtuemart_paymentmethods,[] => paymentmethods,[] => TablePaymentmethods,[] => payment_params,[] => Array ([payment_logos] => Array ([0] => ,[1] => char),[HEIDELPAY_PAYMENT_URL] => Array ([0] => ,[1] => char),[HEIDELPAY_SECURITY_SENDER] => Array ([0] => ,[1] => char),[HEIDELPAY_USER_LOGIN] => Array ([0] => ,[1] => char),[HEIDELPAY_USER_PW] => Array ([0] => ,[1] => char),[HEIDELPAY_CHANNEL_ID] => Array ([0] => ,[1] => char),[payment_currency] => Array ([0] => ,[1] => char),[HEIDELPAY_TRANSACTION_MODE] => Array ([0] => ,[1] => char),[HEIDELPAY_PAYMENT_TYPE] => Array ([0] => ,[1] => char),[HEIDELPAY_PAYMENT_METHOD] => Array ([0] => ,[1] => char),[min_amount] => Array ([0] => ,[1] => char),[max_amount] => Array ([0] => ,[1] => char),[HEIDELPAY_STATUS_PENDING] => Array ([0] => ,[1] => char),[HEIDELPAY_STATUS_SUCCESS] => Array ([0] => ,[1] => char),[HEIDELPAY_STATUS_FAILED] => Array ([0] => ,[1] => char),[HEIDELPAY_DEBUG] => Array ([0] => ,[1] => char),[HEIDELPAY_CONFIRM_EMAIL] => Array ([0] => ,[1] => char),[HEIDELPAY_SECRET] => Array ([0] => ,[1] => char),[HEIDELPAY_STYLE] => Array ([0] => ,[1] => char)),[] => virtuemart_paymentmethod_id,[] => payment_params,[] => ,[] => 1,[params] => JRegistry Object ([] => stdClass Object ()),[] => heidelpay,[] => vmpayment,[] => JDispatcher Object ( *RECURSION*,[] => Array (),[_tableChecked] => 1,[tableFields] => Array ([0] => id,[1] => virtuemart_order_id,[2] => order_number,[3] => virtuemart_paymentmethod_id,[4] => unique_id,[5] => short_id,[6] => payment_code,[7] => comment,[8] => date,[9] => payment_methode,[10] => payment_type,[11] => transaction_mode,[12] => payment_name,[13] => processing_result,[14] => secret_hash,[15] => response_ip),[secret] => D59E88713CA4AEF042A10F43DC608F078DFA676F),[17] => plgVmPaymentStandard Object ([] => payment,[] => 0,[] => 0,[] => #__virtuemart_payment_plg_standard,[] => id,[] => id,[] => 0,[] => #__virtuemart_paymentmethods,[] => paymentmethods,[] => TablePaymentmethods,[] => payment_params,[] => Array ([payment_logos] => Array ([0] => ,[1] => char),[countries] => Array ([0] => ,[1] => char),[payment_currency] => Array ([0] => ,[1] => char),[status_pending] => Array ([0] => ,[1] => char),[min_amount] => Array ([0] => ,[1] => char),[max_amount] => Array ([0] => ,[1] => char),[cost_per_transaction] => Array ([0] => ,[1] => char),[cost_percent_total] => Array ([0] => ,[1] => char),[tax_id] => Array ([0] => ,[1] => char),[payment_info] => Array ([0] => ,[1] => char)),[] => virtuemart_paymentmethod_id,[] => payment_params,[] => ,[] => 1,[params] => JRegistry Object ([] => stdClass Object ()),[] => standard,[] => vmpayment,[] => JDispatcher Object ( *RECURSION*,[] => Array (),[_tableChecked] => 1,[tableFields] => Array ([0] => id,[1] => virtuemart_order_id,[2] => order_number,[3] => virtuemart_paymentmethod_id,[4] => payment_name,[5] => payment_order_total,[6] => payment_currency,[7] => cost_per_transaction,[8] => cost_percent_total,[9] => tax_id)),[18] => plgVMPaymentPayzen Object ([] => payment,[] => 0,[] => 0,[] => #__virtuemart_payment_plg_payzen,[] => id,[] => id,[] => 0,[] => #__virtuemart_paymentmethods,[] => paymentmethods,[] => TablePaymentmethods,[] => payment_params,[] => Array ([developed_by] => Array ([0] => ,[1] => char),[contact_email] => Array ([0] => ,[1] => char),[contrib_version] => Array ([0] => ,[1] => char),[gateway_version] => Array ([0] => ,[1] => char),[cms_version] => Array ([0] => ,[1] => char),[documentation] => Array ([0] => ,[1] => char),[payment_logos] => Array ([0] => ,[1] => char),[cost_per_transaction] => Array ([0] => ,[1] => char),[cost_percent_total] => Array ([0] => ,[1] => char),[tax_id] => Array ([0] => ,[1] => char),[site_id] => Array ([0] => ,[1] => char),[key_test] => Array ([0] => ,[1] => char),[key_prod] => Array ([0] => ,[1] => char),[ctx_mode] => Array ([0] => ,[1] => char),[platform_url] => Array ([0] => ,[1] => char),[language] => Array ([0] => ,[1] => char),[available_languages] => Array ([0] => ,[1] => char),[capture_delay] => Array ([0] => ,[1] => char),[validation_mode] => Array ([0] => ,[1] => char),[payment_cards] => Array ([0] => ,[1] => char),[min_amount] => Array ([0] => ,[1] => char),[max_amount] => Array ([0] => ,[1] => char),[redirect_enabled] => Array ([0] => ,[1] => char),[redirect_success_timeout] => Array ([0] => ,[1] => char),[redirect_success_message] => Array ([0] => ,[1] => char),[redirect_error_timeout] => Array ([0] => ,[1] => char),[redirect_error_message] => Array ([0] => ,[1] => char),[return_mode] => Array ([0] => ,[1] => char),[silent_url] => Array ([0] => ,[1] => char),[order_success_status] => Array ([0] => ,[1] => char),[order_failure_status] => Array ([0] => ,[1] => char),[debug] => Array ([0] => ,[1] => char)),[] => virtuemart_paymentmethod_id,[] => payment_params,[] => ,[] => 1,[params] => JRegistry Object ([] => stdClass Object ()),[] => payzen,[] => vmpayment,[] => JDispatcher Object ( *RECURSION*,[] => Array (),[_tableChecked] => 1,[tableFields] => Array ([0] => id,[1] => virtuemart_order_id,[2] => order_number,[3] => virtuemart_paymentmethod_id,[4] => payment_name,[5] => payment_order_total,[6] => payment_currency,[7] => cost_per_transaction,[8] => cost_percent_total,[9] => tax_id,[10] => payzen_custom,[11] => payzen_response_payment_amount,[12] => payzen_response_auth_number,[13] => payzen_response_payment_currency,[14] => payzen_response_payment_mean,[15] => payzen_response_payment_date,[16] => payzen_response_payment_status,[17] => payzen_response_payment_message,[18] => payzen_response_card_number,[19] => payzen_response_trans_id,[20] => payzen_response_expiry_month,[21] => payzen_response_expiry_year)),[19] => plgVMPaymentSystempay Object ([] => payment,[] => 0,[] => 0,[] => #__virtuemart_payment_plg_systempay,[] => id,[] => id,[] => 0,[] => #__virtuemart_paymentmethods,[] => paymentmethods,[] => TablePaymentmethods,[] => payment_params,[] => Array ([developed_by] => Array ([0] => ,[1] => char),[contact_email] => Array ([0] => ,[1] => char),[contrib_version] => Array ([0] => ,[1] => char),[gateway_version] => Array ([0] => ,[1] => char),[documentation] => Array ([0] => ,[1] => char),[payment_logos] => Array ([0] => ,[1] => char),[cost_per_transaction] => Array ([0] => ,[1] => char),[cost_percent_total] => Array ([0] => ,[1] => char),[tax_id] => Array ([0] => ,[1] => char),[site_id] => Array ([0] => ,[1] => char),[key_test] => Array ([0] => ,[1] => char),[key_prod] => Array ([0] => ,[1] => char),[ctx_mode] => Array ([0] => ,[1] => char),[platform_url] => Array ([0] => ,[1] => char),[language] => Array ([0] => ,[1] => char),[available_languages] => Array ([0] => ,[1] => char),[capture_delay] => Array ([0] => ,[1] => char),[validation_mode] => Array ([0] => ,[1] => char),[payment_cards] => Array ([0] => ,[1] => char),[min_amount] => Array ([0] => ,[1] => char),[max_amount] => Array ([0] => ,[1] => char),[redirect_enabled] => Array ([0] => ,[1] => char),[redirect_success_timeout] => Array ([0] => ,[1] => char),[redirect_success_message] => Array ([0] => ,[1] => char),[redirect_error_timeout] => Array ([0] => ,[1] => char),[redirect_error_message] => Array ([0] => ,[1] => char),[return_mode] => Array ([0] => ,[1] => char

and ongoing........

[Peter Pillen]

could it be this happens when you are logged in as admin/superadmin on the frontend? Because the info message box is expanded with more info if you are logged in as admin.

[crystalm28]

Thank you for the reply.  I was using a "test" user who was only a registered user?  Any other ideas?  Thank you :-)

[jenkinhill]

In VM Configuration/Shop under Advanced Settings do you have Enable debugging messages set to No debug?

[crystalm28]

Hi,
Thank you for the reply.  I do have the debugging set to "no debug". 

[alatak]

Hello

I am not able to reproduce your problem. So I assume it has to do with one of the plugins you are using.
Those are the plugins called
[ 0] => PlgSystemYag_ecommerce_mapping *
[1] => plgSystemK2 *
[2] => plgSystemKoowa *
[3] => plgSystemJw_disqus *
[4] => plgSystemGantry *
[5] => plgSystemRokExtender *
[6] => plgSystemP3p
[7] => plgSystemLogout
[8] => plgSystemDebug
[9] => plgSystemLog
[10] => plgSystemRedirect
[11] => plgSystemRemember
[12] => PlgSystemHighlight
[13] => plgSystemSef
[14] => plgSystemCache
[15] => RokNavMenuEvents *
[16] => plgVmPaymentHeidelpay
[17] => plgVmPaymentStandard
[18] => plgVMPaymentPayzen
[19] => plgVMPaymentSystempay

To find out which one causes the problem,unpublish them one by one., and reload the page that displays all thoses infos. I have added a * on the plugins i do not have on my test website. The ones that do not have a *, are Joomla native plugins, or VM native plugins