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State/Province/Region not working

Started by gruntfiles, September 19, 2012, 04:48:56 AM

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gruntfiles

We have some problems when completing address information in the cart, if you select Australia as the country, under the field - State/Province/Region, no list appears and you are unable to fill in any details.  Even when you save the information, and come back, you still are unable to fill in this information.  I dont know if this happens with other countries, but it is a problem for Australia.

As this is compulsory field when you go to save the address information, it comes up with Error - State/Province/Region - please select an item from the list.  But you are unable to fill in any details.

Hoping you can help.

jjk

Which versions of Joomla and Virtuemart are you using?
Non-English Shops: Are your language files up to date?
http://virtuemart.net/community/translations

gruntfiles

Sorry, I thought I had added that info in.

Joomla 2.5.6 and Virtuemart 2 and K2mart v2.01.  We were using the latest version of everything, but I have just noticed there is an update for virtuemart.

bytelord

Hello,

What is your exactly vm version?? Version 2.0.??  VM2.0 is an old one.
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

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- Please do not PM with support questions, use the forum!

gruntfiles

I cant find anywhere on the site what version of Virtuemart we have.  Where it normally says the version, it now shows that an update is available. 

But what I do know is that Virtuemart was only installed on the site a four months ago.

However, just to be sure, we have updated to the latest version, 2.0.8e

Unfortunately, the problem still exists.  Hoping you can help.

bytelord

Hello,

latest version is 2.0.10. On your issue i believe that there is somewhere javascript conflict because state selection uses ajax. Could you provide a site url to check it.

Thanks.
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

- Don't Forget to mark thread as solved when it is solved!
- Please do not PM with support questions, use the forum!

gruntfiles

Many thanks, will PM you access details.  (Yes, we have just updated to 2.0.10 -previous version was 2.0.8e, sorry for my confusion)

bytelord

Hello,

Didn't access on the backend, just frontend. You have a component that call com_community that haves a js file called script-1.2.js and conflict with virtuemart javascript.
Also you load jquerry twice and also a lot of other scripts. You can temporary disable com_community and give a try if is working...

the file located inside com_community/assets/script-1.2.js

Regards



[attachment cleanup by admin]
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

- Don't Forget to mark thread as solved when it is solved!
- Please do not PM with support questions, use the forum!

bytelord

forgot to mention that com_community conflicts also with k2 ... so is a com_community issue that is not using non conflict techincs, btw you could not load com_community js on other pages that you nod needed.



[attachment cleanup by admin]
Production: Joomla 2.5.8 | VM 2.0.14 | PHP 5.3.13
Testing     : Joomla 2.5.8 | VM 2.0.16 | PHP 5.3.8
Testing     : Joomla 2.5.8 |    VM 2.1   | PHP 5.3.8

- Don't Forget to mark thread as solved when it is solved!
- Please do not PM with support questions, use the forum!