[solved]Order status not updating from Pending to Confirmed with PayPal payment

Started by ivm, July 09, 2012, 03:36:26 AM

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ivm

I am working on an e-commerce store where I am having the problem the order status is not "Confirmed" after payment is made.

The shopper follows the checkout process, makes payment, the "Pending" status is set, and Order Status emails are sent to admin and shopper. After payment is made shopper can return to site for the "Thank you for your order" message.

I have enabled debug mode of the payment and viewed the log file:

2012-07-09 01:11:36
message: plgVmConfirmedOrder order number: a53d013

2012-07-09 01:12:04
message: paypal_data 5000.00   a53d013   Ineligible   unconfirmed   UFUUB3T9SHLLS   0.00   1 Fake St   18:16:06 Jul 08, 2012 PDT   Pending   windows-1252   2570   XXX   120.30   AU   XXX   3.4   d6025dde2a5efb59f47bba1935da1ee1   verified   XXX@XXX.com.au   XXX   XXX   1   ACcOVXdBTbY3l1h4WLuXVqxQ18RsAdyWaRacwjV1EeEkK8Bstq53rWGm   XXX@XXX.com.au   2PC42495KM856540R   instant   XXX   XXX   XXX@XX.com.au      R786XFGZHTGLN   paymentreview   web_accept   Order Number: a53d013   AUD      AU   1   0.00   d6025dde2a5efb59f47bba1935da1ee1      0.00   90a1f04b382fa

2012-07-09 01:12:05
message: process IPN

2012-07-09 01:12:05
message: process IPN OK

2012-07-09 01:12:05
message: plgVmOnPaymentNotification return new_status:P

2012-07-09 01:12:05
message: Notification: emptyCart


Joomla Version: 1.7.5
VM Version: 2.0.6

Site is in development stage, using PayPal sandbox. But my deadline is approaching, I have crawled previous posts but can't find a solution to solve this.


alatak

Hello,

Go on you VirtueMart backend, and in the order view.
At the bottom of your page, you have the reason why the payment is pending.

But with the info that you  gave me i can see that your payment is in "payment review"
You an have a look at this page to know the exact reason for this status:
https://www.paypal.com/sg/cgi-bin/webscr?cmd=xpt/Marketing/securitycenter/sell/PaymentReview-outside

Don't forget to turn off the Paypal log.


ivm

Thanks, that's exactly what it was. Had to adjust settings in sandbox and it works fine now.

Thank you