Mail not sent to seller on order pendig

[cristina]

Hi,
I set the configuration to send email to seller even when an order is pending, but no mail is sent.
The system sends e-mails on confirmed and accepted, but no mail for pendig.
I do not know why.
Thank you for your help

[cristina]

It's a bit strange that no one can give a suggestion to solve this problem.
I thought that's what the forum was for.

[loppan]

This hasn't worked for me in years, I just gave up on it, however I recently discovered that rupostel's one page checkout component has a fix for it, so I'm using that. Unfortunately I don't have the skill to change vm's behaviour myself, so unfortunately I can't be of any real help :/. I truly recommend rupostel's opc though, it fixes a dozen other annoying vm stuff, however I can understand if it's not a solution for everybody [emoji2373].

All my best
Peter

[GJC Web Design]

you can just create a new Status  e.g. Pending2 and configure that as your "pending"

the actual Pending is a "Reserved" status so certain configs for it will be hard coded

[cristina]

Thank you both.
I uderstand I must go inside the code and check.
However this seems to be a big bug.

[AH]

It is not a big or even a little bug, VM has been functioning in this way for many many years.

Pending never sends and email to anyone and cannot be configured to do so - it is simply an internal status that is used by the system prior to any order payment being attempted.