Mail not working on the Virtuemart.net website, order confirmation not sent

[Kuubs]

Hi I bought a subscription but it says that the mail function cannot be instantiated. I also don't get the order confirmation email. Also the password reset doesn't work.

[Milbo]

Hello Kuubs, there was an error with the email settings. Should work again. Please use this link and login to download the package.
https://extensions.virtuemart.net/my-orders-downloads

[Kuubs]

Hello Kuubs, there was an error with the email settings. Should work again. Please use this link and login to download the package.
https://extensions.virtuemart.net/my-orders-downloads

Hi Milbo, thanks for the reply. It seems that it's not working correctly:

The following From address failed: extensions@virtuemart.net : MAIL FROM command failed,Requested action not taken: mailbox unavailable Sender address is not allowed. ,550,SMTP server error: MAIL FROM command failed Detail: Requested action not taken: mailbox unavailable Sender address is not allowed. SMTP code: 550SMTP server error: MAIL FROM command failed Detail: Requested action not taken: mailbox unavailable Sender address is not allowed. SMTP code: 550

This is from the tickets section. I have opened a ticket but I don't have the ticket number so I'd like to retrieve it again, but this is what I get when I fill in my email address.

[nistune]

We are seeing the same error when trying to reset password on the VirtueMart website

It is not even possible to purchase the latest virtuemart update because I cannot login. Nor can we raise a ticket for support, since that is not working