How is it possible to change the password without completing the user

[Iryn3l]

Hello
Because I use One Page Chekout, and many customers register through it here I set the user as email.
I encounter some problems when a user wants to reset his password, he does not know his user and automatically his account is deactivated
You have a solution to change the password without the client having to fill in the user field

Thank You
Joomla! 3.9.20
VirtueMart 3.8.4 10335
PHP 7.3

[GJC Web Design]

No .. not possible .. the simplest is to clearly label what the user name is..

e.g.

[Iryn3l]

Some customers created an account by setting up a user, another part created an account through that OnePageChekout setting.
Can the user be replaced with email in that field? Just fill in the email again..

[Iryn3l]

Or autocomplete user,  whn access password reset code received by mail