javascript void message when adding to cart... Huh?

[Stefan Korth]

Hi. I set up this store from a copy of another store, and it worked well so far: www.adoro-drums.com/drumshop ; I then changed some things, like setting it up for dollar instead of euro, and I made the recent update both for Joomla and Virtuemart. I have to admit, the old store that is still working with the same template has not yet been updated (www.lotushardware.de), but I have no idea if that was the cause, because I was so busy getting the template and products ready I forgot to check the cart...

Now I get a "javascript void) message when trying to add an item to the cart, and found this in the backend.
"Fatal Error in maincontroller admin.virtuemart.php: Couldnt find file support"

help---?

[Jörgen]

Update ?
From what versions ? Joomla, VM, PHP ?
New versions ? Joomla, VM, PHP ?

Probably is Your template outdated, but not much to go on, try to test with Protostar template.

regards

Jörgen @ Kreativ Fotografi

[Stefan Korth]

version was the version before the recent to the recent, which was, hm... Joomla 3.7.4 -> 3.7.5 & VM3.2.3 ->VM 3.2.4. I first updated j!, then VM.

If it is an issue with the template, what can I do, i want to keep it...

[Stefan Korth]

ok, new issue: i tried to apply a new template, but i cannot, even when I define protostar as default and manually assign all pages to it, the shop stays put on the old template. wtf? I don't even know how I can make such a template override...


----solved, in VM, there is an override. I forgot. So I did assign a different template, with the same effect. so I suppose it is not the template. WHat now?

[Jörgen]

I would install Rupostels Fatal error catcher plugin and revert the changes of

I then changed some things, like setting it up for dollar instead of euro,

To see if it was the update or the changes that gives the error ?

Another thing to try ist to copy the original site once again and only make your changes and see if these work before updating Joomla and VM ?

Compare PHP versions and see if they are differnt ?

regards

Jörgen @ Kreativ Fotografi

[Milbo]

wb :-)

For me it works on  www.adoro-drums.com/drumshop ?

Maybe a browser issue?

[Stefan Korth]

can you add items to the cart? I am testing on: imac (snow leopard),  iPad, and Windows10 with latest chrome and Firefox version. I always get stuck when trying to add an item... now I am testing yet again, on win edge, and on MacMini Mountain Lion and latest chrome/Firefox....

[Stefan Korth]

oh. I got it. The shop does not work when you go there from the link within the website, which redirects to www.adoro-drums.com/en/drumshop/drums. When you hit the link here, www.adoro-drums.com/drumshop, for some reason the link is redirected to worship-drums.com/en/drumshop, and the show works well.

The redirection seems to be the issue...!

I have no clue why. This is a mess. But I changed the internal link and the shop now works again.