Confirmation emails not being received

[ukfish1]

update to this situation

We have checked with the Stripe plugin developer and they say that evening is set up correctly and it is not a problem with either of them.

However, we still have a situation where orders that are showing as either pending or confirmed in the backend of the website are not triggering the confirmation emails to the vendor or the shopper. We have to manually change the setting to £confiemd by shopper" to get the emails to trigger.

Also, we have set up a PayPal payment method and placed some orders using this which triggers the confirmation emails as expected so it is definitely has something to do with Stripe payments.

This problem first started around 14th September. Prior to that everything was working correctly. We have even reinstated a backup of the website from 14th September to see if that fixed everything but it did not. That again tends to suggest it is nothing to do with the website set-up but something external.

Any further help would be greatly appreciated as we do not really know where to go with this now.

If anyone would be interested in doing some aid work to try and resolve this, we would be interested to hear from you.

Thanks

Paul

[GJC Web Design]

so your saying that Stripe doesn't set the status to "Confirmed by Shopper"  or anything else and the order remains on "Pending"?

Surely in any case Stripe should be setting it to "Confirmed" if the client did pay for it...

IMHO "Confirmed by Shopper" is a status meaning that the client confirms they want to order and pay but haven't done so yet...

Mind you any status except "Pending" can be configured to send emails to the client and what a status actually means is of course up to you..

[ukfish1]

Stripe changes the status to confirmed from pending after successful payment. However, this does not trigger the confirmation emails to be sent to the vendor and shopper as it did prior to 14th September.

In fact, even though we have the status pending as a status to send an email to the vendor, it never did that either.

We can only trigger the confirmation emails by manually changing the status to confirmed by shopper. We don't; really want to sue this status but it is the only way to get the emails sent.

the situation is really odd. It was working on 14th September and if we use PayPal as the payment method it triggers the confirmation emails OK.

Do you know anyone (or yourself) who would be prepared to take a look for us. We are going round in circles and not getting anywhere. We would pay for any time if needs be.

Cheers

Paul

[karnaahai]

We have 10 orders in the backend of VM but no confirmation emails have been received for these. Priory to this the confirmed emails were being sent OK.

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[ukfish1]

Karnaahai - did you resolve the issue? If you change the status of the order manually does it send the order confirmation emails?

We are still in the same position as before ie...

Orders are being received as normal and show in the backend but although payment has been made via Stripe, the order is showing as Confirmed. NO order confirmation emails are sent to the shopper or the vendor. If we change the order status manually to confirmed by shopper this triggers the email confirmations to the vendor and shopper. This is the only way we can currently get the emails to send.

If we use PayPal rather than Stripe, order confirmation emails are sent as normal. The issue therefore obviously has something to do with Stripe and the website linking to it via the payment plugin but both Stripe and the plugin developer say it has nothing to do with them.

Any further thoughts would be greatly appreciated.

Paul