Proving A Customer Has Accepted The Terms Of Service

[hotrod]

In the past 5 years, we have eaten a handful of expensive parts, from customers ordering the wrong part,  These are "Special Order" parts and listed as such.. and per our terms of service they are not returnable.   But once they dispute it with their CC company we have no documentation they accepted the terms of server.  saying they can't check out unless they do so..  hasn't worked..

Rod
VirtueMart 2.6.8

[Funnybugbees]

Isn't sticking a customer with a part they cant use, worse for your business in the long run than just accepting the part back? I mean factor in word of mouth, bad blood, etc...I'm pretty sure those are losing you more money than the cost of the part. A Part you can eventually sell to someone else.

That said....IP address logging with a link from IP to currently signed in user would solve your issues. Not sure if a plugin like this exists or not, but its something a developer could handle pretty quickly for you.

[jenkinhill]

In current versions you can add that the terms of service have been agreed to / read in the confirmation emails, invoice and delivery note. The number 1 is published to the documents, but obviously a language string can be substituted, such as "Terms of service accepted".

Your Joomla/VM versions are nearly 5 years old. Maybe time to update for security reasons?  https://forum.virtuemart.net/index.php?topic=118683.0

[hotrod]

Thank You, I'm afraid to update and break things..   Should I be concerned on updating and having issues?

[Ventsi Genchev]

In current versions you can add that the terms of service have been agreed to / read in the confirmation emails, invoice and delivery note. The number 1 is published to the documents, but obviously a language string can be substituted, such as "Terms of service accepted".

Your Joomla/VM versions are nearly 5 years old. Maybe time to update for security reasons?  https://forum.virtuemart.net/index.php?topic=118683.0

Can you give an idea how to replace 1 with "Terms of service accepted" anywhere? In letters, invoices, order details...

EDIT: No problem. I found where and how to make the changes.

[jenkinhill]

I would be more worried about the serious possibility of the site being hacked. Not only is this "inconvenient", but there is a loss of sales, of reputation and in the (likely) event of customer data loss, the potential for prosecution and a large fine.

Using out of date and insecure software would also fail PCI certification. https://www.securitymetrics.com/blog/pci-requirement-6-updating-your-systems

For old versions like yours, you will be running an old template, which will also need updating, as would any other extensions installed. It is far easier to steadily update a website as new software versions are released. Keeping on top of releases is far easier and less risky than letting software get old and outdated when to update would be time-consuming.

But of course, what you do is your choice. We can only offer advice.

[hotrod]

 I have Updated everything about a year ago..   I would like to get that note that terms of service has been accepted..  can you help in this..