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404 error if "Create account" is clicked

Started by nick2011, December 06, 2019, 14:56:35 PM

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nick2011

hello
I have a problem when users are trying to register an account when purchasing.
After the "SAVE" button is clicked, they land on a 404 error page
Can someone please help me urgently?
site is www.jomaisonjo.com

thanks

jenkinhill

Turn on debug to help identify the problem.
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Jörgen

Have You set up a landing page for the edit user page ?

Jörgen @ Kreativ Fotografi
Joomla 3.9.18
Virtuemart 3.4.x
Olympiantheme Hera (customized)
This reflects current status when viewing old post.

nick2011


nick2011

enabling debug didn't produced any breakthrough
can I ask someone to take a look at my site with admin credentials, please?

GJC Web Design

GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

nick2011

On the production site, I've disabled the option to register when purchasing.

I've created a test environment where the problem happens

Try to buy something, and then to register when checking out on this page
www.jomaisonjo.com/testenv

it's working fine without captcha. if I enable the protection, it returns a 404 page.

nick2011


GJC Web Design

People have attempted to help you .. it is obviously specific to YOUR template as no one else is reporting this problem..

Have u tried with a standard template?  Beez or protostar? Does it work?

Then there is your starting point ..  it isn't the object of this forum to supply fixes for commercial templates .. that is the template builders job .. he has taken your money...
GJC Web Design
VirtueMart and Joomla Developers - php developers https://www.gjcwebdesign.com
VM4 AusPost Shipping Plugin - e-go Shipping Plugin - VM4 Postcode Shipping Plugin - Radius Shipping Plugin - VM4 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
https://extensions.joomla.org/profile/profile/details/67210
Contact for any VirtueMart or Joomla development & customisation

jenkinhill

Which reCaptcha version are you trying to use? And what is the page that cannot be found (the 404). Joomla debug should show this.

I see that your demo page uses Protostar but what template overrides are you using?
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

nick2011

I've just tried to change to protostar to exclude eventual problems with the template I'm using.
the error is "0 timeout-or-duplicate"
using recaptcha v2
I've enabled the debug , but on the page where the error appears no indication is given

jenkinhill

The error "0 timeout-or-duplicate" is coming from your ReCaptcha not from VirtueMart.   Suggest you try our old friend, Google...   https://www.google.com/search?q=0+timeout-or-duplicate
Kelvyn
Lowestoft, Suffolk, UK

Retired from forum life November 2023

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

nick2011