'Ask a question' form submission email with 'reply-to' submitter option

[sagaranvekar]

Hello,

Joomla : 3.9.13
Vm: 3.4.2

Website is in catalog mode. So, when a user hits 'Ask a question' button & submits form, the mail is received by vendor is with 'from' & 'to' set to vendor's mail. So, if vendor wants to reply to user's question received via mail, he cannot directly reply it. So, where can I add 'reply-to' field to this mail with submitter mail id ?

I know, we cannot change 'from' as submitter mail as spamfilters on majors hosts will reject mails those are not associated with domain name. So, alternative option is to use 'reply-to'.

Please suggest.

Thanks.

[jenkinhill]

Works just fine with me, both as normal shop and catalogue. I'm using VirtueMart 3.6.8 10197 with default VM templates. I do remember that what you describe was a bug that was fixed many versions ago.  Do you have old template overrides that need updating?

[sagaranvekar]

@jenkinhill Thank you very much for you reply.

I do have template override, but the override is for product details page but not for mails. Also, the override is created using Vm 3.4.2 files.
Not sure what i am missing if this issue was resolved.

[jenkinhill]

There have also been some issues reported by users with old VM versions after updating Joomla to 3.9   Sounds like an upgrade of VM to current may be helpful, on a backup of the live site, of course.

[sagaranvekar]

Website was not updated from older versions of vm. It was Vm 3.4.2 from beginning. But, yes, i will try after updating website. May be it will sort this issue out. Thank you very much for your suggestion @jenkinhill