Weird On one product page the related item has a image, on the other it doesn't

[luckysoft]

On this shop i have related products active on the products page, I have exactly the same product as a related product on two different product pages but on one page it shows the image and on the other is does not!

Here are the pages, the two products are almost identical and both have the same realted products, why does one product show the images and the other not??

With related images: https://www.aedsupermarkt.nl/aed/cardiac-science-powerheart-g5-halfautomaat-detail.html

Without related images: https://www.aedsupermarkt.nl/aed/cardiac-science-powerheart-g5-volautomaat-detail.html

[luckysoft]

hmmm a quick update, i've added an extra related product to the product which showed the images and now they are gone too ;(

So if i add another related product the images are missing

[hellorain]

Hello,

Now, on both the pages images are not showing.

Can you PM me website backend details so i can check and let you know.

Best Regards,
hellorain.

[luckysoft]

Sorry not gonna send the backend details to a stranger, hope you understand.

I rather have some directions where to look for

[Studio 42]

You can use https://shop.st42.fr/en/products/extra-product.htm that can render different way as core related at any customfields position.
here a link with 5 different renders http://pro.st42.fr/en/demo/extra-product/extra-product-demo.html

[luckysoft]

I just bought and instlled this plugin but it doesn't work, the plugin settings are completly empty

Please help Studio42

[Jörgen]

Hello, This is a custom field, go into custom fields, adda a new field choose plugin and choose the studio42 plugin. Save and start filling default data. Then I assume You add this into Your product and choose data specific for the extra product.

I hope this helps.

Jörgen @ Kreativ Fotografi

[Studio 42]

Thanks Jörgen for help, i have send him a short tutorial.