Related articles are not shown

[nijboer85]

Hi all,
One of my clients wants to use 'related articles' in his webshop. I activated this in VM, but the articles are not shown in frontend.

It does show the 'related articles' title that I gave it in backend, but the rest is empty.
If I look at an article wothout related articles, it hides the title, so something is working.

The mistake also shows up when I use the default template.

VM version 3.0.17 and Joomla 3.6.2

[GJC Web Design]

related products?

have you chosen some in the custom fields of a product?

[nijboer85]

Yes, I have chosen a few related products in the backend for one of the products. It shows them nicely in the backend, but in the frontend of thewebsite, all I see is the title that I gave the 'Related Items' custom field in the backend.

[jenkinhill]

Using default VirtueMart templates?

[nijboer85]

I tried both with nu own template as with the default one. Same result.

[nijboer85]

No suggestions at all?

[GJC Web Design]

they have stock? they have prices? No shopper group stuff? 

It can only be a config problem if the related header appears..

[nijboer85]

@GJC Web Design

The product I have related products for, has stock, so have the items that are the related products.
They also all have prices.

In the config of the related products I can not chose any shopper group, so this could be an error maybe?

I have set up a testwebsite at the moment to see if I can get it to work. I have set this site to the standard Joomla template (Protostar). The site can be seen here: http://www.sigarenroker2017.oburon.nl/
I have attached the settings of the 'related products' page.

[GJC Web Design]

site has no navigation

your set up is correct

[nijboer85]

@GJC thanks for the reply. Sorry for the missing navigation. It is there but I went back to standard template to test.

Here's the complete url to an article where you can see the related articles are missing (the title is showing).

http://www.sigarenroker2017.oburon.nl/index.php?option=com_virtuemart&view=productdetails&virtuemart_product_id=466&virtuemart_category_id=10&Itemid=119

[GJC Web Design]

I agree they don't show but what is needed is some reverse debugging to find what is causing them not to be found...

your settings look fine, your on a std. template..  no one else appears to have this problem

[nijboer85]

GJC... any tips on what steps I could try to find out what is wrong. I tried a clean, new install of joomla and virtuemart and in that test setting it does work... So, as a last resort I could make a complete new website from scratch... but this is not my preference of course...

[GJC Web Design]

If a fresh install works then it must be relatively minor

in your over rides or if you have hacks then there..

you need to backtrace to see where the query fails

[nijboer85]

All of a sudden, the related articles show up on the product detail page. It seems that standard there are 2 products shown. How do I set this to 3 or more related products next to each other?