How to get direct Virtuemart Support from the VM Team

[fastpat27]

Hi

I have read this subject in the sticky notes but it is locked for comments. I'm wondering is there an average response time from the VM Team that I can expect with an issue. I have waited for a few days now but no response as yet so don't know if I should wait longer or is it just not going to be looked at. Could perhaps some of the support team let me know please.

Thanks
FP

[Milbo]

Thank you for pointing on that, hmm I think that was an accident that it was locked, unlocked it. The normal response time is 1-2 working days (no weekend), it depends on the complexity of the support question.

[fastpat27]

Thanks Milbo, I posted a ticket on the 26th Oct but no response yet. How could I get help on it?

[Milbo]

Write me your ticket number/code per pn. The thread "How to get direct Virtuemart Support from the VM Team" describes the experiences with the VirtueMart Membership, not our support system in general.

[fastpat27]

Hi Milbo
I PM'ed the Ticket Code to you.

Thanks