Getting a large number of emails after an order is placed

[chris6273]

Hi,

For some reason when an order is being placed in our VirtueMart shop, customers are being sent a large number of duplicate emails telling them exactly the same thing.

Here is an example email name:

[a8df013], Order confirmed by Mr Customer, total £3.00

It seems to arrive at least 5 times.

Does anyone know how to fix this? I've searched and found instances of this before but no-one has given a solution which is up to date and that I can use.

Any ideas?

Thanks

[PRO]

When the order status changes?
Or when they placethe order.

[chris6273]

When they place the order. Afterwards a load of emails come through with the exact same status so it doesn't change. Here is what is displayed in the Admin interface for the order:

Thursday, 21 March 2013 18:19   No   Pending   

Thursday, 21 March 2013 18:23   Yes   Confirmed by shopper   The payment for order d9jg286 is pending state. Reason:The payment is pending because it was made to an email address that is not yet registered or confirmed.

Thursday, 21 March 2013 18:23   Yes   Confirmed by shopper   The payment for order d9jg286 is pending state. Reason:The payment is pending because it was made to an email address that is not yet registered or confirmed.

Thursday, 21 March 2013 18:23   Yes   Confirmed by shopper   The payment for order d9jg286 is pending state. Reason:The payment is pending because it was made to an email address that is not yet registered or confirmed.

Thursday, 21 March 2013 18:24   Yes   Confirmed by shopper   The payment for order d9jg286 is pending state. Reason:The payment is pending because it was made to an email address that is not yet registered or confirmed.

Thursday, 21 March 2013 18:26   Yes   Confirmed by shopper   The payment for order d9jg286 is pending state. Reason:The payment is pending because it was made to an email address that is not yet registered or confirmed.
Thursday, 21 March 2013 18:26   Yes   Confirmed   Your payment for order d9jg286 has been confirmed by Paypal

Thursday, 21 March 2013 18:28   Yes   Confirmed by shopper   The payment for order d9jg286 is pending state. Reason:The payment is pending because it was made to an email address that is not yet registered or confirmed.

Thursday, 21 March 2013 18:28   Yes   Confirmed   Your payment for order d9jg286 has been confirmed by Paypal

Thursday, 21 March 2013 18:34   Yes   Confirmed by shopper   The payment for order d9jg286 is pending state. Reason:The payment is pending because it was made to an email address that is not yet registered or confirmed.

Thursday, 21 March 2013 18:45   Yes   Confirmed by shopper   The payment for order d9jg286 is pending state. Reason:The payment is pending because it was made to an email address that is not yet registered or confirmed.

Thursday, 21 March 2013 19:06   Yes   Confirmed by shopper   The payment for order d9jg286 is pending state. Reason:The payment is pending because it was made to an email address that is not yet registered or confirmed.

Why is it doing this? It's in the same state but doesn't make sense as to why its sending multiple emails.

Joomla 2.5.9 and VM 2.0.20b.

Any ideas?

[jjk]

That's a notification from PayPal, which apparently checks the receiver's address more than once. Normally, this means that your shop email is not registered in your account settings at PayPal or not yet confirmed. So, all of you have to do is register the email to your account. If the email is registered then all you need to do is to confirm it. If you need to find out how to do this, perhaps this helps:
https://www.paypal-community.com/t5/US-PayPal-Community/ct-p/US
https://www.paypal-community.com/t5/Selling-on-your-website/an-order-on-my-web-site-remains-pending/m-p/569976/highlight/true?profile.language=en-gb#M2757