So close.. but no download link - Please Help!

[kcarring]

I am so close to getting this to work.

I have uploaded the downloadable product and specified the download directory.

The shipping method goes through, a "free method" based on zero weight.

Paypal is configured for my IPN page.

When a transaction is made, the payment goes through and confirmation emails
are sent.

The transaction is confirmed, and "confirmed" is set for the state to send
purchaser a download link.

But no link is sent!

What could be wrong?

[Michelle]

Did you tie your product to the download file?

If not, let me know - and I will explain how to do this. It is a little tricky.

Michelle

[Michelle]

To setup downloadable product:
1: Go to your site directory - for your site and create a folder called for instance download  - this should be outside your root (public_html)
2: Go to Configuration - Download tab and enable downloads
3: While on Download tab - enter path to your folder: /sitename/download/ (don't forget the slash afterwards.
4: Go to Products and Create your product.
5: Go to your Product List - click on the Media for your product (look in the media column - another window pops up.
6: In File Manager - Click NEW
7: Change File Type - to Downloadable Product File
8: Either browse for your file - or if you had FTP'ed the file - select it.
9: Click Save
10: Go test your download -by entering a test order at your website.  It should send you an email for the order.
11: Once your order is entered - go to the Order List - and change the Order to Confirmed -Notify Customer and press Update.
12: You should receive an email with a Download link.
13: Click the link - save the file to your hard drive - then open it to verify it downloaded completely.
14: If link email was never received - go back into the Order (in the back end) - open it up- go to the bottom where the product is listed and click resend order. If you do not see a link to resend order - your product did not link as a download - and you have to repeat the steps.

[deschnell]

perfect instructions. Thank you!

[kcarring]

Siteground.com had too low of a server timeout time limit, moving to hostgater.com solved my problem, and thanks to all that helped!