Obligation for stores to return items with one button from 19/06/2026

[sylwekb]

Hello,
Will there be an update for Virtuemart's one-button returns? Failure to do so will result in significant penalties.


Obligation for stores to return items with one button from 19/06/2026

New EU consumer regulations (Directive 2023/2673) will come into force on June 19, 2026, revolutionizing online shopping. Every online store will be required to provide consumers with a digital "Withdrawal from the contract" function (e.g., a dedicated button) enabling quick and easy returns.

What exactly is changing?

One-Click Returns: Stores will be required to provide a simple withdrawal process directly on their website, without the need to manually complete and print forms.

Automation: After submitting the declaration, the consumer will receive an automatic email confirmation with the exact date and time of its submission.

Penalties for Failure to Implement: For ignoring the new requirements, the President of the Office of Competition and Consumer Protection (UOKiK) may impose a fine of up to 10% of annual turnover on the business.

Standard Consumer Rights (forming the basis for the amendment):

Decision Time: The statutory 14-day withdrawal period without giving a reason (counting from the day following receipt of the shipment) remains in effect. Returns deadline: From the moment you submit your withdrawal declaration, you have another 14 days to physically return the goods to the store. Refunds: The store is obligated to refund your money immediately, but no later than 14 days after receiving your declaration.

More information
https://global24.com/en/ecommerce-returns-2026-new-eu-regulations-and-what-you-need-to-change/

[iWim]

As of today, this is the law.

It is mandatory for webshops selling in the EU to clearly display an option for customers to undo a sale.

Shop owners risk fines if they don't comply.

VM needs to implement this yesterday.

[darbag]

I repeat question, will there be an update? It's very important.

[sylwekb]

Unfortunately, there has been no response from the Virtuemart developers so far. There's no news on this matter. If anyone knows of an update, please let me know. This is very important for Virtuemart stores users.