Obligation for stores to return items with one button from 19/06/2026

[sylwekb]

Hello,
Will there be an update for Virtuemart's one-button returns? Failure to do so will result in significant penalties.


Obligation for stores to return items with one button from 19/06/2026

New EU consumer regulations (Directive 2023/2673) will come into force on June 19, 2026, revolutionizing online shopping. Every online store will be required to provide consumers with a digital "Withdrawal from the contract" function (e.g., a dedicated button) enabling quick and easy returns.

What exactly is changing?

One-Click Returns: Stores will be required to provide a simple withdrawal process directly on their website, without the need to manually complete and print forms.

Automation: After submitting the declaration, the consumer will receive an automatic email confirmation with the exact date and time of its submission.

Penalties for Failure to Implement: For ignoring the new requirements, the President of the Office of Competition and Consumer Protection (UOKiK) may impose a fine of up to 10% of annual turnover on the business.

Standard Consumer Rights (forming the basis for the amendment):

Decision Time: The statutory 14-day withdrawal period without giving a reason (counting from the day following receipt of the shipment) remains in effect. Returns deadline: From the moment you submit your withdrawal declaration, you have another 14 days to physically return the goods to the store. Refunds: The store is obligated to refund your money immediately, but no later than 14 days after receiving your declaration.

More information
https://global24.com/en/ecommerce-returns-2026-new-eu-regulations-and-what-you-need-to-change/