Author Topic: Installation error vmError: Could not find VirtueMart submenues, please install  (Read 4709 times)


  • Beginner
  • *
  • Posts: 2
  • A beginner
Hello. I'm trying to install VirtueMart 3.0.14 on joomla 3.5.1, but I'm getting error "vmError: Could not find VirtueMart submenues, please install VirtueMart again"
and "UPDATE SERVER NOT FOUND IN XML FILE:/administrator/components/com_virtuemart/virtuemart.xml"


  • UK Web Developer & Consultant
  • Global Moderator
  • Super Hero
  • *
  • Posts: 28473
  • Always on vacation
    • Jenkin Hill Internet
You should use VirtueMart 3.0.16 with Joomla 3.5.1  Get it from here:

Install instructions (apply to VM2 and 3)

You can ignore the update server message if you see it, as that is not required for installation.

Jenkin Hill Internet,
Lowestoft, Suffolk, UK

Unsolicited PMs/emails will be ignored.

Please mention your VirtueMart, Joomla and PHP versions when asking a question in this forum

Currently using VirtueMart 4.0.12 10777  J 3.10.11 PHP 7.4.30


  • Beginner
  • *
  • Posts: 2
  • A beginner
I had the same with 3.0.16

GJC Web Design

  • 3rd party VirtueMart Developer
  • Super Hero
  • *
  • Posts: 10701
  • Virtuemart, Joomla & php developer
    • GJC Web Design
  • VirtueMart Version: 3.8.8
r u installing fresh or updating? Explain fully what your trying to do

This message only comes if VM is already installed (com_virtuemart menu entries exist) and there are some menu problems

also afaik it doesn't stop the installation

look at administrator\components\com_virtuemart\install\script.virtuemart.php to see what its doing
GJC Web Design
VirtueMart and Joomla Developers - php developers
VM3 AusPost Shipping Plugin - e-go Shipping Plugin - VM3 Postcode Shipping Plugin - Radius Shipping Plugin - VM3 NZ Post Shipping Plugin - AusPost Estimator
Samport Payment Plugin - EcomMerchant Payment Plugin - ccBill payment Plugin
VM2 Product Lock Extension - VM2 Preconfig Adresses Extension - TaxCloud USA Taxes Plugin - Virtuemart  Product Review Component
Contact for any VirtueMart or Joomla development & customisation


  • Beginner
  • *
  • Posts: 9

I get the exact same error and cannot find any solution to it.
I tried installing VM 3.0.16 on Joomla 3.5.1 (PHP 5.6) with the Joomla installer and get the same messages "vmError: Could not find VirtueMart submenues" and Update Server not found. I am pretty sure that I uninstalled VM once, so it is not a fresh installation (but I installed and re-installed so many times now that I am not 100% sure any more ;)).

I had VM running on this host/Joomla version before but had to re-set up the site completely after it has been hacked. So it is rather no provider problem.
I tried with older VM versions, with version 3.0.17, set the PHP version down, checked the folder/file permissions with Akeeba Admin Tools, but nothing helped..

There must be more information to this error.. Please if anyone has any tips, I'd be glad to hear.

I would try installing manually, but I don't really know how. Can someone tell me how to manually install VM or post a tutorial? Simply uploading the folders is not everything, I guess...

It would be really great to get some hints on how to solve this problem because it makes using VM impossible..



  • Virtuemart Projectleader
  • Administrator
  • Super Hero
  • *
  • Posts: 10531
  • VM4.0.7 Eagle Owl
    • VM3 Extensions
  • VirtueMart Version: VirtueMart 3 on joomla 3
The problem is the reinstalling. I fear your vm menues are out of order. We advice not to reinstall, it creates a lot problems. Better is to update.

use phpmyadmin or similar and open your _menu table, delete all entries with "com-virtuemart" in the path and use the tableupdater to get the menues back.
Should I fix your bug, please support the VirtueMart project and become a member
Extensions approved by the core team: