UPS Shipping Quotes Too High

[yaani]

I am using Joomla 1.5.22 & Virtuemart 1.1.6

I am using UPS 1.0 shipping module.

I have Handling Fee set to 0

I have Fuel Surcharge Rate fields all blank.

The problem is an 8lb package from zip code 89506 to zip code 71730 is being calculated at $19.27 UPS Ground

When I go to the UPS website & get a quote from the same zip codes it quotes $15.02

I do not get any error messages.

Does anyone know why it is quoting shipping rates too high?

Thanks to anyone who can help with this.

If I turn on Debug I get this for XML Post

Code Select Expand

<?xml version="1.0"?><AccessRequest xml:lang="en-US"> <AccessLicenseNumber>xxx</AccessLicenseNumber> <UserId>xxx</UserId> <Password>xxx</Password></AccessRequest><?xml version="1.0"?><RatingServiceSelectionRequest xml:lang="en-US"> <Request>  <TransactionReference>  <CustomerContext>Shipping Estimate</CustomerContext>  <XpciVersion>1.0001</XpciVersion>  </TransactionReference>  <RequestAction>rate</RequestAction>  <RequestOption>shop</RequestOption> </Request> <PickupType>  <Code>03</Code> </PickupType> <Shipment>  <Shipper>   <Address>    <PostalCode>89506</PostalCode>    <CountryCode>US</CountryCode>   </Address>  </Shipper>  <ShipTo>   <Address>    <PostalCode>71730</PostalCode>    <CountryCode>US</CountryCode>    <ResidentialAddressIndicator/>   </Address>  </ShipTo>  <ShipFrom>   <Address>    <PostalCode>89506</PostalCode>    <CountryCode>US</CountryCode>   </Address>  </ShipFrom>  <Package>   <PackagingType>    <Code>02</Code>   </PackagingType>   <PackageWeight>    <UnitOfMeasurement>     <Code>LBS</Code>    </UnitOfMeasurement>    <Weight>8</Weight>   </PackageWeight>  </Package> </Shipment></RatingServiceSelectionRequest>

I get this for XML Result

Code Select Expand

<?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Shipping Estimate</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>1</ResponseStatusCode><ResponseStatusDescription>Success</ResponseStatusDescription></Response><RatedShipment><Service><Code>03</Code></Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>19.27</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>19.27</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery/><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>19.27</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>19.27</MonetaryValue></TotalCharges><Weight>8.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight></RatedPackage></RatedShipment><RatedShipment><Service><Code>12</Code></Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>41.97</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>41.97</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>3</GuaranteedDaysToDelivery><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>41.97</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>41.97</MonetaryValue></TotalCharges><Weight>8.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight></RatedPackage></RatedShipment><RatedShipment><Service><Code>02</Code></Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>60.17</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>60.17</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>2</GuaranteedDaysToDelivery><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>60.17</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>60.17</MonetaryValue></TotalCharges><Weight>8.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight></RatedPackage></RatedShipment><RatedShipment><Service><Code>13</Code></Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>93.30</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>93.30</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery><ScheduledDeliveryTime/><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>93.30</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>93.30</MonetaryValue></TotalCharges><Weight>8.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight></RatedPackage></RatedShipment><RatedShipment><Service><Code>01</Code></Service><RatedShipmentWarning>Your invoice may vary from the displayed reference rates</RatedShipmentWarning><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>103.06</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>103.06</MonetaryValue></TotalCharges><GuaranteedDaysToDelivery>1</GuaranteedDaysToDelivery><ScheduledDeliveryTime>10:30 A.M.</ScheduledDeliveryTime><RatedPackage><TransportationCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>103.06</MonetaryValue></TransportationCharges><ServiceOptionsCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>0.00</MonetaryValue></ServiceOptionsCharges><TotalCharges><CurrencyCode>USD</CurrencyCode><MonetaryValue>103.06</MonetaryValue></TotalCharges><Weight>8.0</Weight><BillingWeight><UnitOfMeasurement><Code>LBS</Code></UnitOfMeasurement><Weight>8.0</Weight></BillingWeight></RatedPackage></RatedShipment></RatingServiceSelectionResponse>

I also have this

UPS Ground ($19.27) - Weight: 8 LBS, Fee: [[19.27(1)]+0](1)]
UPS 3 Day Select ($41.97) - Weight: 8 LBS, Fee: [[41.97(1)]+0](1)]
UPS 2nd Day Air ($60.17) - Weight: 8 LBS, Fee: [[60.17(1)]+0](1)]
UPS Next Day Air Saver ($93.30) - Weight: 8 LBS, Fee: [[93.30(1)]+0](1)]
UPS Next Day Air ($103.06) - Weight: 8 LBS, Fee: [[103.06(1)]+0](1)]

[lowmips]

Does your account have some type of discount that would make it lower than generic rates?

[yaani]

Thank you foryour reply.

Let me check with my client, the owner of the website & shopping cart. I will post what I find out.

[lowmips]

Another thought:
Are you quoting commercial or residential?  Residential normally has a higher rate.